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45111242
45111242
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solved
BOPIS pickup not ready
Dr. Clayton Reinger
gold tier
handled by
Eula McKenzie
75
AI scored
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Dr. Clayton Reinger
Apr 12, 2:00 PM
M1
The store said my BOPIS order had been packed but then they couldn't actually find the bag. They told me to contact you.
Dr. Clayton Reinger
Apr 12, 5:59 PM
M2
Yeah, super frustrating. Hoping for a quick solution.
Eula McKenzie
Apr 12, 5:59 PM
M3
That's incredibly frustrating — I'm so sorry. Let me check what's going on at the store and see if we should just ship it to you instead.
Resolution Quality
Communication
Eula McKenzie
Apr 12, 5:59 PM
M4
Refunded in full and I added a $50 store credit. Truly sorry — the store team should have called you.
Resolution Quality
Communication
Empathy
Process & Ownership
Eula McKenzie
Apr 12, 8:36 PM
M5
That's incredibly frustrating — I'm so sorry. Let me check what's going on at the store and see if we should just ship it to you instead.
Resolution Quality
Communication
Process & Ownership
End of conversation
