BOPIS pickup not ready
External ID: 45111242
Activity
Sunday, April 12, 2026
Dr. Clayton ReingerCustomeremail·Apr 12, 2:00 PM
The store said my BOPIS order had been packed but then they couldn't actually find the bag. They told me to contact you.
Ticket created·by Dr. Clayton Reinger·Apr 12, 2:00 PM
Assigned to Eula McKenzie·Bloom Automation·Apr 12, 2:11 PM
Dr. Clayton ReingerCustomeremail·Apr 12, 5:59 PM
Yeah, super frustrating. Hoping for a quick solution.
Apr 12, 5:59 PM·emailAgentEula McKenzie
That's incredibly frustrating — I'm so sorry. Let me check what's going on at the store and see if we should just ship it to you instead.
Refunded in full and I added a $50 store credit. Truly sorry — the store team should have called you.
Solved by Eula McKenzie·Apr 12, 6:00 PM
Survey sent to customer·Bloom Automation·Apr 12, 6:19 PM
Apr 12, 8:36 PM·emailAgentEula McKenzie
That's incredibly frustrating — I'm so sorry. Let me check what's going on at the store and see if we should just ship it to you instead.
Status changed from new to open·by Eula McKenzie·Apr 12, 8:36 PM
QA evaluation
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