Mike Reichel V
kaela_monahan@gmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 83397686 | Store experience feedback | Closed | Normal | Mike Reichel V | — |  Eula McKenzie | Chat | fragrancereturns | 5h | ●Responded | 7/11 | — | — | May 14, 2026 | May 18, 2026 |
| 06920538 | Where is my order? | Solved | Normal | Mike Reichel V | — |  Dr. Mandy McLaughlin | loyaltyshippinggift-card | 3h | ●Responded | 5/5 | — | — | May 6, 2026 | - | |
| 68240247 | Gift card balance question | Solved | Normal | Mike Reichel V | — |  Amely Pacocha | damagedbopis | 4h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 46080803 | App login problem | Solved | High | Mike Reichel V | — |  Steve O'Conner | — | 1h | ⊘Not fired | — | — | — | Apr 10, 2026 | - | |
| 82654173 | App crashes at checkout | Pending | Normal | Mike Reichel V | — | Amely Pacocha | Chat | returnsshade-match | - | —Skipped | — | — | — | Mar 27, 2026 | - |
| 49738984 | Order arrived damaged | Pending | Low | Mike Reichel V | — |  Chaz Renner | — | - | —Skipped | — | — | — | Mar 16, 2026 | - | |
| 28062070 | Order arrived damaged | Solved | Normal | Mike Reichel V | — |  Katrina Johns | shade-match | 11h | ●Responded | 10/11 | — | — | Mar 3, 2026 | - | |
| 16221369 | BOPIS order cancelled at store | Solved | Normal | Mike Reichel V | — | Eula McKenzie | Chat | damagedbopis | 6h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 81719765 | Restock alert for backorder | Closed | Normal | Mike Reichel V | — |  Mr. Lonie Hudson | Social | bopisshippingvip | 2d 1h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 24, 2026 |
| 70749622 | Birthday gift not received | Open | Low | Mike Reichel V | — |  Faith Hilll | Phone | — | - | —Skipped | — | — | — | Jan 26, 2026 | - |
| 89747438 | Foundation match help | Closed | Low | Mike Reichel V | — |  Mr. Cade Senger | influencerrefund | 1h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 28, 2026 | |
| 60053571 | App crashes at checkout | Pending | High | Mike Reichel V | — |  Lily Raynor | Chat | — | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 06857665 | Loyalty points not posting | Pending | Low | Mike Reichel V | — | Amely Pacocha | returnsshipping | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 32980398 | Where is my order? | Solved | High | Mike Reichel V | — | Faith Hilll | — | 22h | ●Responded | 5/5 | — | — | Jan 7, 2026 | - | |
| 94209111 | Insider tier issue | Closed | Normal | Mike Reichel V | — | Faith Hilll | — | 1d 6h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 10, 2026 | |
| 79993048 | Missing samples in order | Closed | Normal | Mike Reichel V | — |  Kip Schroeder IV | — | 3h | ●Responded | 10/11 | — | — | Dec 22, 2025 | Dec 23, 2025 | |
| 35069547 | BOPIS order cancelled at store | Closed | Normal | Mike Reichel V | — | Katrina Johns | Phone | appsamplesreturns | 15h | ●Responded | 7/11 | — | — | Dec 5, 2025 | Dec 9, 2025 |
| 31555355 | Influencer code not working | Closed | Normal | Mike Reichel V | — |  Vilma Gusikowski | wholesaleshippingvip | 16h | ○Sent, no reply | — | — | — | Dec 4, 2025 | Dec 10, 2025 | |
| 13319054 | Allergic reaction concern | Solved | High | Mike Reichel V | — | Kip Schroeder IV | — | 21h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 97862665 | Insider tier issue | Solved | High | Mike Reichel V | — |  Oscar O'Hara | — | 3h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - | |
| 56856982 | Pro discount enrollment | Solved | Normal | Mike Reichel V | — |  Mr. Eliza Gerhold IV | app | 1h | ●Responded | 10/11 | — | — | Nov 16, 2025 | - | |
| 83276474 | Refund not received | Closed | Normal | Mike Reichel V | — | Lily Raynor | — | 1h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 20, 2025 | |
| 29635359 | Restock alert for backorder | Solved | Normal | Mike Reichel V | — |  Yazmin Jast | Chat | shade-matchwholesale | 5h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 93266721 | Order arrived damaged | Closed | Normal | Mike Reichel V | — | Mr. Lonie Hudson | Chat | wholesale | 1h | ⊘Not fired | — | — | — | Oct 30, 2025 | Nov 3, 2025 |
| 36100054 | Klarna / Afterpay split issue | Solved | High | Mike Reichel V | — | Faith Hilll | bopis | 3h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 65876774 | Klarna / Afterpay split issue | Solved | Normal | Mike Reichel V | — | Yazmin Jast | fragrancewholesale | 7d 3h | ⊘Not fired | — | — | — | Oct 23, 2025 | - | |
| 32405259 | Price match request | Pending | Normal | Mike Reichel V | — | Eula McKenzie | bopisdamagedvip | - | —Skipped | — | — | — | Oct 22, 2025 | - | |
| 22449623 | BOPIS pickup not ready | Solved | Normal | Mike Reichel V | — | Mr. Eliza Gerhold IV | Chat | influencerwholesale | 6h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - |
| 58780037 | Missing samples in order | Solved | Normal | Mike Reichel V | — | Vilma Gusikowski | Chat | — | 1h | ●Responded | 5/5 | — | — | Oct 13, 2025 | - |
| 03729175 | Klarna / Afterpay split issue | Closed | Normal | Mike Reichel V | — |  Kaela Friesen | gift-card | 2d 15h | ●Responded | 2/5 | — | — | Oct 8, 2025 | Oct 13, 2025 | |
| 43085194 | Restock alert for backorder | Solved | Normal | Mike Reichel V | — | Mr. Lonie Hudson | bopis | 3h | ⊘Not fired | — | — | — | Sep 29, 2025 | - | |
| 71812567 | Influencer code not working | Closed | Normal | Mike Reichel V | — | Amely Pacocha | Chat | app | 3h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 6, 2025 |
| 24057068 | Cancel order request | Closed | Low | Mike Reichel V | — |  Miss Amber Hintz Sr. | damaged | 1d 5h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | |
| 41007680 | Item authenticity concern | Solved | Normal | Mike Reichel V | — | Faith Hilll | — | 8h | ●Responded | 4/5 | — | — | Sep 1, 2025 | - | |
| 58731268 | Refund not received | Closed | Normal | Mike Reichel V | — | Yazmin Jast | influencervip | 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 18, 2025 | |
| 57995364 | Lost package follow-up | Closed | High | Mike Reichel V | — | Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 19, 2025 |
| 03201214 | Where is my order? | Closed | Normal | Mike Reichel V | — | Mr. Lonie Hudson | — | 18h | ○Sent, no reply | — | — | — | Aug 4, 2025 | Aug 7, 2025 | |
| 35572508 | Discount code not working | Closed | Normal | Mike Reichel V | — | Lily Raynor | refunddamaged | 7h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 5, 2025 | |
| 81287650 | Restock alert for backorder | Solved | Normal | Mike Reichel V | — |  Leonard Waters-Howell | Chat | — | 2d 11h | ⊘Not fired | — | — | — | Jul 26, 2025 | - |
| 84907420 | Restock alert for backorder | Solved | Normal | Mike Reichel V | — | Kaela Friesen | — | 1d | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | |
| 82413352 | Price match request | Solved | Normal | Mike Reichel V | — | Chaz Renner | Chat | — | 16h | ⊘Not fired | — | — | — | Jul 24, 2025 | - |
| 67112189 | BOPIS pickup not ready | Solved | Normal | Mike Reichel V | — | Miss Amber Hintz Sr. | influencer | 1h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - | |
| 96761480 | Question about product ingredients | Solved | Normal | Mike Reichel V | — |  Jacklyn Dare | appfragrance | 1d 13h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - | |
| 38224855 | Refund not received | Solved | Normal | Mike Reichel V | — | Miss Amber Hintz Sr. | Chat | — | 21h | ●Responded | 3/5 | — | — | Jul 11, 2025 | - |
| 91738184 | Cancel subscription / Auto-replenish | Solved | High | Mike Reichel V | — | Mr. Eliza Gerhold IV | — | 6h | ⊘Not fired | — | — | — | Jul 10, 2025 | - | |
| 45201490 | App login problem | Closed | Low | Mike Reichel V | — | Yazmin Jast | — | 17h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 16, 2025 | |
| 39925327 | Return after 30-day window | Solved | Normal | Mike Reichel V | — |  Garth Dooley | — | 18h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |
| 62244952 | Loyalty points not posting | Solved | Normal | Mike Reichel V | — | Vilma Gusikowski | wholesalerefund | 1d 15h | ●Responded | 4/5 | — | — | Jun 26, 2025 | - | |
| 80961203 | Return after 30-day window | Closed | Normal | Mike Reichel V | — | Kaela Friesen | gift-cardvip | 3h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 28, 2025 |