Lowell Wehner
nadine_shanahan@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 20201738 | Refund not received | Solved | Normal | Lowell Wehner | — |  Faith Hilll | shade-matchgift-card | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 55296605 | Price match request | Solved | Normal | Lowell Wehner | — |  Julie Hodkiewicz | Chat | refund | 2h | ⊘Not fired | — | — | — | May 17, 2026 | - |
| 30794585 | Klarna / Afterpay split issue | Solved | Normal | Lowell Wehner | — |  Eula McKenzie | Phone | refundsamples | 1h | ●Responded | 1/5 | — | — | May 1, 2026 | - |
| 56782522 | Store experience feedback | Solved | Normal | Lowell Wehner | — | Julie Hodkiewicz | Phone | samplesshippingrefund | 20h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - |
| 25434859 | Where is my order? | Closed | Low | Lowell Wehner | — |  Dr. Mandy McLaughlin | — | 4h | ●Responded | 9/11 | — | — | Apr 16, 2026 | Apr 22, 2026 | |
| 49748467 | Discount code not working | Solved | Low | Lowell Wehner | — |  Mr. Eliza Gerhold IV | refundshipping | 1h | ⊘Not fired | — | — | — | Apr 15, 2026 | - | |
| 43473699 | Where is my order? | Solved | Normal | Lowell Wehner | — |  Tommy Kuvalis | vipreturnsdamaged | 2h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - | |
| 86845703 | Insider tier issue | Solved | Low | Lowell Wehner | — |  Mr. Cade Senger | — | 23h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 27321058 | Insider tier issue | Solved | Normal | Lowell Wehner | — |  Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 99619561 | Return after 30-day window | Closed | Normal | Lowell Wehner | — | Tommy Kuvalis | damagedloyalty | 17h | ●Responded | 5/5 | — | — | Mar 28, 2026 | Apr 2, 2026 | |
| 38767005 | Wrong shade sent | Solved | Normal | Lowell Wehner | — |  Garth Dooley | Chat | gift-cardinfluencerloyalty | 15h | ●Responded | 5/5 | — | — | Mar 27, 2026 | - |
| 77168841 | Return after 30-day window | Pending | Urgent | Lowell Wehner | — |  Lily Raynor | Chat | shippinginfluencerfragrance | - | —Skipped | — | — | — | Mar 13, 2026 | - |
| 48306352 | Missing samples in order | Solved | High | Lowell Wehner | — | Vilma Gusikowski | shipping | 3h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 62152321 | Address change after shipping | Solved | Normal | Lowell Wehner | — |  Chaz Renner | Chat | returnsshade-match | 10h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 57964863 | BOPIS pickup not ready | Closed | Low | Lowell Wehner | — |  Jacklyn Dare | Social | shade-matchshipping | 6h | ⊘Not fired | — | — | — | Jan 27, 2026 | Jan 28, 2026 |
| 49584057 | Cancel subscription / Auto-replenish | Solved | Normal | Lowell Wehner | — | Mr. Cade Senger | Chat | wholesale | 6h | ●Responded | 5/5 | — | — | Jan 17, 2026 | - |
| 85619629 | Gift card balance question | Solved | Normal | Lowell Wehner | — |  Miss Amber Hintz Sr. | Chat | samplesgift-card | 8h | ●Responded | 4/5 | — | — | Jan 14, 2026 | - |
| 67464850 | Insider tier issue | Closed | Normal | Lowell Wehner | — |  Leonard Waters-Howell | fragrance | 4d 23h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 5, 2026 | |
| 66554507 | Order arrived damaged | Solved | Normal | Lowell Wehner | — | Tommy Kuvalis | damagedvip | 16h | ⊘Not fired | — | — | — | Dec 29, 2025 | - | |
| 59182074 | Where is my order? | Solved | Normal | Lowell Wehner | — | Vilma Gusikowski | appinfluencerloyalty | 2d 20h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 71051518 | Influencer code not working | Closed | Normal | Lowell Wehner | — |  Katrina Johns | — | 17h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 12, 2025 | |
| 50988307 | Wrong shade sent | Solved | Normal | Lowell Wehner | — |  Kip Schroeder IV | refundshipping | 1d 20h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 08103688 | Loyalty points not posting | Solved | Normal | Lowell Wehner | — | Miss Amber Hintz Sr. | vip | 19h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 65357018 | Restock alert for backorder | Solved | Normal | Lowell Wehner | — | Lily Raynor | Chat | damaged | 2h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - |
| 60634704 | Allergic reaction concern | Closed | High | Lowell Wehner | — |  Darryl Jacobi | influencer | 2d 19h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 11, 2025 | |
| 43256675 | Missing items in shipment | Solved | Normal | Lowell Wehner | — | Vilma Gusikowski | — | 2h | ●Responded | 7/11 | — | — | Oct 21, 2025 | - | |
| 60908750 | Restock alert for backorder | Solved | Low | Lowell Wehner | — |  Yazmin Jast | — | 13h | ●Responded | 3/5 | — | — | Oct 2, 2025 | - | |
| 37010272 | Birthday gift not received | Closed | Normal | Lowell Wehner | — | Katrina Johns | influencergift-cardloyalty | 2h | ●Responded | 10/11 | — | — | Sep 18, 2025 | Sep 22, 2025 | |
| 23675260 | Item authenticity concern | Solved | Normal | Lowell Wehner | — |  Mr. Lonie Hudson | shade-matchappfragrance | 4h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 17786254 | Missing items in shipment | Pending | High | Lowell Wehner | — | Julie Hodkiewicz | Chat | gift-cardshipping | - | —Skipped | — | — | — | Sep 10, 2025 | - |
| 02908899 | Discount code not working | Solved | Low | Lowell Wehner | — | Mr. Eliza Gerhold IV | — | 4h | ○Sent, no reply | — | — | — | Aug 2, 2025 | - | |
| 37247636 | Where is my order? | Open | Normal | Lowell Wehner | — |  Oscar O'Hara | loyaltyfragrancedamaged | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 19806758 | Allergic reaction concern | Solved | Normal | Lowell Wehner | — | Chaz Renner | fragrancedamagedinfluencer | 6h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |
| 58269325 | Missing items in shipment | Solved | Normal | Lowell Wehner | — | Mr. Lonie Hudson | — | 3h | ●Responded | 5/5 | — | — | Jul 28, 2025 | - | |
| 45539580 | Cancel order request | Closed | Normal | Lowell Wehner | — | Chaz Renner | loyaltyrefund | 4h | ⊘Not fired | — | — | — | Jul 28, 2025 | Aug 4, 2025 | |
| 18588308 | Where is my order? | Closed | Low | Lowell Wehner | — |  Mr. Skyla Trantow | — | 8h | ●Responded | 1/11 | — | — | Jun 16, 2025 | Jun 21, 2025 | |
| 23534039 | Foundation match help | Solved | Normal | Lowell Wehner | — | Oscar O'Hara | influencer | 9h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 29330152 | Lost package follow-up | Closed | Normal | Lowell Wehner | — | Leonard Waters-Howell | shade-matchreturnsbopis | 4h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 15, 2025 | |
| 08267430 | BOPIS order cancelled at store | Closed | Normal | Lowell Wehner | — | Jacklyn Dare | Phone | bopisdamagedvip | 23h | ⊘Not fired | — | — | — | May 26, 2025 | Jun 2, 2025 |