Burley Jacobson
marty_wiza@gmail.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94673528 | Lost package follow-up | Closed | Low | Burley Jacobson | — |  Eula McKenzie | Chat | bopisvip | 7d 13h | ●Responded | 1/5 | — | — | May 23, 2026 | Jun 6, 2026 |
| 56401161 | Foundation match help | Closed | Normal | Burley Jacobson | — |  Oscar O'Hara | Chat | gift-cardrefund | 2d 5h | ○Sent, no reply | — | — | — | May 21, 2026 | May 26, 2026 |
| 12181437 | Insider tier issue | Solved | Normal | Burley Jacobson | — |  Jacklyn Dare | — | 2d 5h | ●Responded | 9/11 | — | — | May 20, 2026 | - | |
| 10425545 | Cancel order request | Solved | Normal | Burley Jacobson | — |  Chaz Renner | Chat | fragrance | 23h | ○Sent, no reply | — | — | — | May 7, 2026 | - |
| 06628769 | App login problem | Solved | Normal | Burley Jacobson | — |  Dr. Mandy McLaughlin | gift-card | 4h | ●Responded | 5/5 | — | — | May 2, 2026 | - | |
| 67756664 | Discount code not working | Solved | High | Burley Jacobson | — |  Garth Dooley | Phone | wholesaleloyaltyshade-match | 1d 8h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 01180240 | Wholesale order question | Solved | Normal | Burley Jacobson | — |  Darryl Jacobi | gift-cardloyalty | 4d 20h | ●Responded | 3/5 | — | — | Mar 18, 2026 | - | |
| 75123461 | Refund not received | Solved | Low | Burley Jacobson | — | Oscar O'Hara | — | 21h | ●Responded | 5/5 | — | — | Mar 15, 2026 | - | |
| 38148321 | Influencer code not working | Closed | Normal | Burley Jacobson | — | Eula McKenzie | Chat | returns | 18h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 17, 2026 |
| 85072141 | App login problem | Solved | Normal | Burley Jacobson | — |  Kip Schroeder IV | Social | loyalty | 4h | ⊘Not fired | — | — | — | Mar 2, 2026 | - |
| 91685828 | Missing items in shipment | Solved | Low | Burley Jacobson | — |  Yazmin Jast | Chat | samplesfragrancerefund | 21h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 91397009 | Store experience feedback | Solved | High | Burley Jacobson | — |  Miss Amber Hintz Sr. | gift-cardrefund | 22h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 55649760 | Question about product ingredients | Solved | Low | Burley Jacobson | — |  Mr. Lonie Hudson | influencerdamagedwholesale | 17h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 55594661 | Missing items in shipment | Closed | Normal | Burley Jacobson | — |  Amely Pacocha | shippinginfluencerapp | 3h | ●Responded | 5/5 | — | — | Jan 31, 2026 | Feb 4, 2026 | |
| 04597352 | Address change after shipping | Solved | High | Burley Jacobson | — | Kip Schroeder IV | shade-match | 1h | ●Responded | 10/11 | — | — | Jan 22, 2026 | - | |
| 29561345 | Allergic reaction concern | Solved | Normal | Burley Jacobson | — |  Mr. Cade Senger | refundgift-cardinfluencer | 13h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | |
| 71536503 | Pro discount enrollment | Solved | Normal | Burley Jacobson | — |  Steve O'Conner | wholesale | 1d 19h | ●Responded | 4/5 | — | — | Jan 5, 2026 | - | |
| 23042121 | Shipping cost question | Open | Normal | Burley Jacobson | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Dec 26, 2025 | - | |
| 87585455 | Missing items in shipment | Pending | Normal | Burley Jacobson | — |  Tommy Kuvalis | gift-cardreturns | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 96139806 | Klarna / Afterpay split issue | Solved | Normal | Burley Jacobson | — |  Leonard Waters-Howell | Chat | damaged | 6h | ●Responded | 10/11 | — | — | Dec 21, 2025 | - |
| 54317653 | Price match request | Closed | High | Burley Jacobson | — | Amely Pacocha | loyalty | 5h | ●Responded | 3/5 | — | — | Dec 5, 2025 | Dec 6, 2025 | |
| 40089187 | Wholesale order question | Open | Normal | Burley Jacobson | — |  Lily Raynor | returns | - | —Skipped | — | — | — | Nov 14, 2025 | - | |
| 77383409 | Insider tier issue | Solved | Normal | Burley Jacobson | — | Steve O'Conner | appshade-matchshipping | 23h | ●Responded | 3/5 | — | — | Nov 12, 2025 | - | |
| 36775507 | Gift card balance question | Open | Low | Burley Jacobson | — |  Mr. Skyla Trantow | Chat | returnsgift-carddamaged | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 33249170 | Allergic reaction concern | Solved | Normal | Burley Jacobson | — | Tommy Kuvalis | Chat | samples | 8h | ●Responded | 5/5 | — | — | Oct 20, 2025 | - |
| 71974937 | Cancel order request | Solved | Normal | Burley Jacobson | — |  Kaela Friesen | Chat | — | 2d 9h | ●Responded | 1/5 | — | — | Oct 9, 2025 | - |
| 10995052 | Influencer code not working | Solved | Low | Burley Jacobson | — | Lily Raynor | damagedsamples | 2d 3h | ●Responded | 2/5 | — | — | Sep 25, 2025 | - | |
| 98496456 | Discount code not working | Solved | Low | Burley Jacobson | — | Darryl Jacobi | — | 6h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 05861446 | BOPIS order cancelled at store | Pending | High | Burley Jacobson | — |  Vilma Gusikowski | Chat | samplesappinfluencer | - | —Skipped | — | — | — | Aug 29, 2025 | - |
| 22616738 | Cancel subscription / Auto-replenish | Closed | High | Burley Jacobson | — | Oscar O'Hara | — | 7h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Aug 28, 2025 | |
| 01355894 | Missing samples in order | Solved | Normal | Burley Jacobson | — |  Mr. Eliza Gerhold IV | vipsamples | 1d 12h | ●Responded | 1/5 | — | — | Aug 16, 2025 | - | |
| 69744947 | Cancel subscription / Auto-replenish | Solved | Normal | Burley Jacobson | — |  Julie Hodkiewicz | shade-matchappbopis | 6h | ●Responded | 10/11 | — | — | Aug 8, 2025 | - | |
| 40072550 | Influencer code not working | Closed | Normal | Burley Jacobson | — | Jacklyn Dare | Chat | refund | 1h | ●Responded | 5/5 | — | — | Aug 6, 2025 | Aug 7, 2025 |
| 96719668 | Pro discount enrollment | Solved | Normal | Burley Jacobson | — | Steve O'Conner | Chat | influencer | 2d 16h | ●Responded | 4/5 | — | — | Aug 1, 2025 | - |
| 82082068 | Cancel order request | Solved | High | Burley Jacobson | — | Chaz Renner | Chat | wholesale | 5h | ●Responded | 5/5 | — | — | Jul 2, 2025 | - |
| 88091240 | Allergic reaction concern | Pending | High | Burley Jacobson | — | Lily Raynor | — | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 75015290 | Missing samples in order | Closed | Normal | Burley Jacobson | — | Mr. Eliza Gerhold IV | vip | 16h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 15, 2025 | |
| 52566663 | Wholesale order question | Solved | Normal | Burley Jacobson | — | Garth Dooley | — | 1d 8h | ○Sent, no reply | — | — | — | Jun 8, 2025 | - | |
| 54600109 | Question about product ingredients | Solved | Normal | Burley Jacobson | — | Jacklyn Dare | loyalty | 4h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 65289933 | Return after 30-day window | Solved | High | Burley Jacobson | — | Miss Amber Hintz Sr. | app | 19h | ○Sent, no reply | — | — | — | May 31, 2025 | - | |
| 46209288 | Missing samples in order | Solved | High | Burley Jacobson | — | Dr. Mandy McLaughlin | Chat | fragrancevipapp | 2h | ○Sent, no reply | — | — | — | May 23, 2025 | - |