Missing samples in order

External ID: 97612332

Activity

Thursday, July 17, 2025

Ana SengerCustomerlive chat·Jul 17, 2025, 2:00 PM

Hello, my order is supposed to come with 4 items but only 2 arrived. The other two aren't on a separate shipment notification either.

Ticket created·by Ana Senger·Jul 17, 2025, 2:00 PM

Assigned to Dr. Mandy McLaughlin·Bloom Automation·Jul 17, 2025, 2:09 PM

Ana SengerCustomerlive chat·Jul 17, 2025, 2:59 PM

Yes please reship. I really need both items.

Appreciate it. The samples that were supposed to come with the order weren't there either, by the way.

Jul 17, 2025, 2:59 PM

Jul 17, 2025, 2:59 PM·live chatAgentDr. Mandy McLaughlin

I really apologize for that. I've put in for a reship of the missing items — should be there in 2 business days.

Jul 17, 2025, 2:59 PM

Done! The missing items are shipping out today with priority delivery. I've added some bonus samples too.

Jul 17, 2025, 2:59 PM

Solved by Dr. Mandy McLaughlin·Jul 17, 2025, 3:00 PM

Survey sent to customer·Bloom Automation·Jul 17, 2025, 3:15 PM

Survey response received·by Ana Senger·Jul 17, 2025, 3:33 PM

Jul 17, 2025, 6:47 PM·live chatAgentDr. Mandy McLaughlin

I'm so sorry — that's frustrating. Let me check the warehouse pick records and see if there was a packing error. I'll get the missing items shipped out today.

Status changed from new to open·by Dr. Mandy McLaughlin·Jul 17, 2025, 6:47 PM

QA evaluation

50AI scoredScored 11 months ago by Mock providerOpen in Coaching

Survey response

4/5

“The product swap went through. Wish the email confirmations were faster.”