Loyalty points not posting

External ID: 38251261

Activity

Thursday, February 12, 2026

Alvena HartmannCustomeremail·Feb 12, 2:00 PM

Hi, I made a purchase on May 5th and the points (around 800) never posted to my Insider account. Order # is BB-7724.

Ticket created·by Alvena Hartmann·Feb 12, 2:00 PM

Assigned to Dr. Mandy McLaughlin·Bloom Automation·Feb 12, 2:09 PM

Feb 12, 5:39 PM·emailAgentDr. Mandy McLaughlin

Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.

Status changed from new to open·by Dr. Mandy McLaughlin·Feb 12, 5:39 PM

Alvena HartmannCustomeremail·Feb 12, 6:07 PM

Appreciate it! Let me know when the points hit.

Feb 12, 6:21 PM·internalInternal noteMr. Eliza Gerhold IV

Customer's address is a temporary one (Airbnb) — confirm the new address before reshipping.

Feb 12, 6:35 PM·emailAgentDr. Mandy McLaughlin

Hi! I see your order. It does look like the points didn't apply. Adding them now and bumping you back to your Gold tier as a small apology.

Alvena HartmannCustomeremail·Feb 12, 7:03 PM

Thanks — also, when do the May 5th points expire? Want to use them before they go.

Feb 12, 7:31 PM·emailAgentDr. Mandy McLaughlin

Hi! Sorry about that — sometimes points take 24-48 hours to post but yours should have shown up by now. Let me check the order and post them manually if I need to.

Feb 12, 7:59 PM·emailAgentDr. Mandy McLaughlin

Done — your tier is reset to Gold and I've added the missing 500 birthday points. Sorry for the runaround. Happy belated birthday!

Solved by Dr. Mandy McLaughlin·Feb 12, 8:00 PM

Survey sent to customer·Bloom Automation·Feb 12, 8:22 PM

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