Missing samples in order

External ID: 30370241

Activity

Friday, March 27, 2026

Montana GutmannCustomerlive chat·Mar 27, 2:00 PM

Hi, I got my order today but it's missing the eye cream that's listed on my receipt. The invoice shows it as included but it wasn't in the box.

Ticket created·by Montana Gutmann·Mar 27, 2:00 PM

Assigned to Faith Hilll·Bloom Automation·Mar 27, 2:10 PM

Mar 27, 7:39 PM·live chatAgentFaith Hilll

I'm so sorry — that's frustrating. Let me check the warehouse pick records and see if there was a packing error. I'll get the missing items shipped out today.

Status changed from new to open·by Faith Hilll·Mar 27, 7:39 PM

Montana GutmannCustomerlive chat·Mar 27, 9:42 PM

Yes, please. Thanks for taking care of this so quickly.

Mar 27, 10:43 PM·internalInternal noteSteve O'Conner

Second time this customer has reported a damaged box from the SoHo warehouse. Flagging to packaging QA.

Mar 27, 11:45 PM·live chatAgentFaith Hilll

Hi! So sorry the box came up short. I see the warehouse note now — looks like one of the SKUs was out of stock and didn't get flagged. Sending the missing items today.

Saturday, March 28, 2026

Montana GutmannCustomerlive chat·Mar 28, 1:48 AM

Yes please reship. I really need both items.

Mar 28, 3:51 AM·live chatAgentFaith Hilll

Apologies for the trouble! It looks like the missing items might have been a fulfillment issue. Reshipping them right now on expedited shipping.

Montana GutmannCustomerlive chat·Mar 28, 5:54 AM

Appreciate it. The samples that were supposed to come with the order weren't there either, by the way.

Mar 28, 7:57 AM·live chatAgentFaith Hilll

Hi! So sorry the box came up short. I see the warehouse note now — looks like one of the SKUs was out of stock and didn't get flagged. Sending the missing items today.

Mar 28, 9:59 AM·live chatAgentFaith Hilll

Done! The missing items are shipping out today with priority delivery. I've added some bonus samples too.

Solved by Faith Hilll·Mar 28, 10:00 AM

Survey sent to customer·Bloom Automation·Mar 28, 10:28 AM

QA evaluation

80AI scoredScored 2 months ago by Mock providerOpen in Coaching

Survey response

Survey sent, no response yet