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Tickets74031808

Allergic reaction concern

External ID: 74031808

Activity

Tuesday, January 13, 2026
Kurtis DenesikCustomeremail·Jan 13, 2:00 PM

Hey there — could you take a look at my account? Something doesn't seem right with my last purchase.

Ticket created·by Kurtis Denesik·Jan 13, 2:00 PM
Assigned to Mr. Skyla Trantow·Bloom Automation·Jan 13, 2:11 PM
Jan 13, 3:41 PM·emailAgentMr. Skyla Trantow

Hi there, thanks so much for reaching out! I'm so sorry for the trouble. Let me dig into your order and figure out what happened.

Status changed from new to open·by Mr. Skyla Trantow·Jan 13, 3:41 PM
Kurtis DenesikCustomeremail·Jan 13, 3:52 PM

Hi! Sorry to follow up so soon, just wanted to make sure this didn't get missed.

Jan 13, 4:03 PM·emailAgentMr. Skyla Trantow

Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.

Kurtis DenesikCustomeremail·Jan 13, 4:14 PM

Thanks for getting back to me so quickly. Any update on the next steps?

Jan 13, 4:26 PM·emailAgentMr. Skyla Trantow

Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.

Kurtis DenesikCustomeremail·Jan 13, 4:37 PM

Thank you! That works for me. Let me know once it's sorted.

Jan 13, 4:48 PM·emailAgentMr. Skyla Trantow

Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.

Jan 13, 4:59 PM·emailAgentMr. Skyla Trantow

All sorted on my end. Sorry again for the trouble — thank you for being so patient with us.

Status changed from open to solved·by Mr. Skyla Trantow·Jan 13, 5:00 PM
Survey sent to customer·Bloom Automation·Jan 13, 5:30 PM
Thursday, January 15, 2026
Closed by Bloom Automation·Jan 15, 5:00 PM

QA evaluation

30 · failContestedScored 5 months ago by Mock providerOpen in Coaching

Survey response

Survey sent, no response yet

Properties

Ticket
External ID
74031808
Subject
Allergic reaction concern
Status
Closed
Priority
Normal
Channel
Email
Tags
conversation-mockupfragrancegift-card
Resolution
3h
QA
30 · fail
Signals
Created
Jan 13, 2026
Closed
Jan 15, 2026
Customer
Customer
Kurtis Denesik
Company
—
Team member
Assigned to
Mr. Skyla Trantow
Response
Survey state
○Sent, no reply
Response
—