Wrong shade sent

External ID: 05097020

Activity

Monday, June 2, 2025

Faith ZiemannCustomeremail·Jun 2, 2025, 2:00 PM

Got my Charlotte Tilbury Magic Cream — but it's actually the eye cream, not the face cream I ordered. They were stocked next to each other I'm guessing.

Ticket created·by Faith Ziemann·Jun 2, 2025, 2:00 PM

Assigned to Julie Hodkiewicz·Bloom Automation·Jun 2, 2025, 2:04 PM

Jun 2, 2025, 7:02 PM·emailAgentJulie Hodkiewicz

That's frustrating, I apologize. Let me get the right shade shipped out today on expedited delivery, and you can keep the other one as a free gift.

Status changed from new to open·by Julie Hodkiewicz·Jun 2, 2025, 7:02 PM

Faith ZiemannCustomeremail·Jun 2, 2025, 7:13 PM

Sounds good — really want to use Pillow Talk for an event next weekend.

Jun 2, 2025, 7:19 PM·internalInternal noteEula McKenzie

Reach out to retail ops about the broken POS at Westfield, this is the 3rd customer affected this week.

Jun 2, 2025, 7:25 PM·emailAgentJulie Hodkiewicz

Hi! Mix-ups happen but I know it's still annoying. I'll ship the correct shade right away and email you a return label for the wrong one — though honestly, please just keep it.

Faith ZiemannCustomeremail·Jun 2, 2025, 7:36 PM

Yes please send the right one when you can!

Jun 2, 2025, 7:48 PM·emailAgentJulie Hodkiewicz

That's frustrating, I apologize. Let me get the right shade shipped out today on expedited delivery, and you can keep the other one as a free gift.

Jun 2, 2025, 7:59 PM·emailAgentJulie Hodkiewicz

Correct shade is on its way with 2-day shipping and you can keep the other one — no need to return. Hope the right one is what you were hoping for!

Status changed from open to solved·by Julie Hodkiewicz·Jun 2, 2025, 8:00 PM

Survey sent to customer·Bloom Automation·Jun 2, 2025, 8:25 PM

Thursday, June 5, 2025

Closed by Bloom Automation·Jun 5, 2025, 8:00 PM

QA evaluation

75AI scoredScored last year by Mock providerOpen in Coaching

Survey response

Survey sent, no response yet