Birthday gift not received
External ID: 03357618
Activity
Thursday, July 17, 2025
Nathaniel FraneckiCustomeremail·Jul 17, 2025, 2:00 PM
Hi, I wanted to follow up on an order issue. Not sure who else to reach out to.
Ticket created·by Nathaniel Franecki·Jul 17, 2025, 2:00 PM
Assigned to Mr. Skyla Trantow·Bloom Automation·Jul 17, 2025, 2:09 PM
Jul 17, 2025, 4:42 PM·emailAgentMr. Skyla Trantow
Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.
Status changed from new to open·by Mr. Skyla Trantow·Jul 17, 2025, 4:42 PM
Nathaniel FraneckiCustomeremail·Jul 17, 2025, 6:28 PM
Hi! Sorry to follow up so soon, just wanted to make sure this didn't get missed.
Jul 17, 2025, 8:14 PM·emailAgentMr. Skyla Trantow
Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.
Jul 17, 2025, 9:59 PM·emailAgentMr. Skyla Trantow
You're all set! I've added 500 Insider bonus points for the inconvenience. Hope to make it up to you on your next order.
Solved by Mr. Skyla Trantow·Jul 17, 2025, 10:00 PM
Survey sent to customer·Bloom Automation·Jul 17, 2025, 10:30 PM
Friday, July 18, 2025
Survey response received·by Nathaniel Franecki·Jul 18, 2025, 4:31 PM
QA evaluation
Survey response
“Resolved after a long wait. Process needs streamlining.”