Wrong shade sent

External ID: 61395761

Activity

Tuesday, May 19, 2026

Claire WiegandCustomeremail·May 19, 2:00 PM

Just received my order — the lipstick is the wrong shade. Ordered "Pillow Talk" and received "Walk of Shame".

Ticket created·by Claire Wiegand·May 19, 2:00 PM

Assigned to Mr. Skyla Trantow·Bloom Automation·May 19, 2:12 PM

Priority changed to high·by Mr. Skyla Trantow·May 19, 2:36 PM

May 19, 8:36 PM·emailAgentMr. Skyla Trantow

That's frustrating, I apologize. Let me get the right shade shipped out today on expedited delivery, and you can keep the other one as a free gift.

Status changed from new to open·by Mr. Skyla Trantow·May 19, 8:36 PM

Wednesday, May 20, 2026

Claire WiegandCustomeremail·May 20, 9:28 PM

Yeah a swap would be perfect. Do I need to mail this one back?

Thursday, May 21, 2026

May 21, 10:21 PM·emailAgentMr. Skyla Trantow

That's frustrating, I apologize. Let me get the right shade shipped out today on expedited delivery, and you can keep the other one as a free gift.

Friday, May 22, 2026

Claire WiegandCustomeremail·May 22, 11:14 PM

Yeah a swap would be perfect. Do I need to mail this one back?

Sunday, May 24, 2026

May 24, 12:07 AM·emailAgentMr. Skyla Trantow

Yikes, I'm sorry about that! Don't worry about sending the wrong one back — keep it as a gift or share with a friend. The correct shade is going out right now.

Monday, May 25, 2026

May 25, 12:59 AM·emailAgentMr. Skyla Trantow

All taken care of. The right shade plus a few skincare samples are on the way. Sorry again — and thank you for being so easy to work with.

Solved by Mr. Skyla Trantow·May 25, 1:00 AM

Survey sent to customer·Bloom Automation·May 25, 1:09 AM

Tuesday, May 26, 2026

Survey response received·by Claire Wiegand·May 26, 1:45 PM

QA evaluation

68EditedScored 2 weeks ago by Mock providerOpen in Coaching

Survey response

3/5

“Resolved after a long wait. Process needs streamlining.”