Birthday gift not received
External ID: 65184106
Activity
Friday, January 23, 2026
Vernice MacejkovicCustomerlive chat·Jan 23, 2:00 PM
Hi, I wanted to follow up on an order issue. Not sure who else to reach out to.
Ticket created·by Vernice Macejkovic·Jan 23, 2:00 PM
Assigned to Vilma Gusikowski·Bloom Automation·Jan 23, 2:04 PM
Priority changed to urgent·by Vilma Gusikowski·Jan 23, 2:25 PM
Jan 23, 7:33 PM·live chatAgentVilma Gusikowski
Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.
Status changed from new to open·by Vilma Gusikowski·Jan 23, 7:33 PM
Vernice MacejkovicCustomerlive chat·Jan 23, 7:38 PM
Thank you! That works for me. Let me know once it's sorted.
Jan 23, 7:43 PM·live chatAgentVilma Gusikowski
Hello! Happy to help with this. Could you confirm the email address on the order so I can pull it up?
Vernice MacejkovicCustomerlive chat·Jan 23, 7:49 PM
Just checking in — did you get a chance to look into this?
Jan 23, 7:54 PM·live chatAgentVilma Gusikowski
Hello! Happy to help with this. Could you confirm the email address on the order so I can pull it up?
You're all set! I've added 500 Insider bonus points for the inconvenience. Hope to make it up to you on your next order.
Status changed from open to solved·by Vilma Gusikowski·Jan 23, 8:00 PM
Survey sent to customer·Bloom Automation·Jan 23, 8:18 PM
Sunday, January 25, 2026
Survey response received·by Vernice Macejkovic·Jan 25, 7:55 PM
Wednesday, January 28, 2026
Closed by Bloom Automation·Jan 28, 8:00 PM
QA evaluation
Survey response
“The brand range alone makes it worth it. Service makes it lifelong.”