Refund not received
External ID: 47157031
Activity
Tuesday, September 16, 2025
Rochelle LindgrenCustomeremail·Sep 16, 2025, 2:00 PM
Hello — refunded a week ago, still nothing on my Klarna account. Help?
Ticket created·by Rochelle Lindgren·Sep 16, 2025, 2:00 PM
Assigned to Vilma Gusikowski·Bloom Automation·Sep 16, 2025, 2:04 PM
Sep 16, 2025, 9:49 PM·emailAgentVilma Gusikowski
Apologies for the wait! I see the return in our system. Let me verify the refund was actually initiated — sometimes Klarna takes an extra cycle to reflect.
Status changed from new to open·by Vilma Gusikowski·Sep 16, 2025, 9:49 PM
Wednesday, September 17, 2025
Rochelle LindgrenCustomeremail·Sep 17, 2025, 4:27 AM
Yes please, that would be helpful.
Sep 17, 2025, 11:05 AM·emailAgentVilma Gusikowski
Sorry for the trouble. Let me look at it — refunds via Klarna/Afterpay sometimes take a full billing cycle to show.
Rochelle LindgrenCustomeremail·Sep 17, 2025, 5:43 PM
Got it — let me know what your accounting team says.
Thursday, September 18, 2025
Sep 18, 2025, 12:21 AM·emailAgentVilma Gusikowski
Oh no, refunds can sometimes lag — let me dig in. I'll check our payments log to confirm we sent it to your card on file.
Sep 18, 2025, 6:59 AM·emailAgentVilma Gusikowski
Found it — looks like the refund was processed on our side but didn't transmit to your card. I've pushed it through manually just now. Should land within 24 hours.
Solved by Vilma Gusikowski·Sep 18, 2025, 7:00 AM
Survey sent to customer·Bloom Automation·Sep 18, 2025, 7:12 AM
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