Insider tier issue
External ID: 93153342
Activity
Tuesday, December 9, 2025
Tanner KautzerCustomeremail·Dec 9, 2025, 2:00 PM
Hi, my loyalty tier got bumped back to Insider somehow even though I spent $500 last quarter.
Ticket created·by Tanner Kautzer·Dec 9, 2025, 2:00 PM
Assigned to Steve O'Conner·Bloom Automation·Dec 9, 2025, 2:01 PM
Tanner KautzerCustomeremail·Dec 9, 2025, 6:59 PM
Perfect, thanks for tracking this down.
Got it — looking forward to having those back in my account.
Dec 9, 2025, 6:59 PM·emailAgentSteve O'Conner
Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.
Thanks for flagging this! I'll look into the points engine — it's been buggy with last week's site update.
All sorted. Missing points are credited and I've also added the Insider exclusive sample set to your next order on the house.
Status changed from open to solved·by Steve O'Conner·Dec 9, 2025, 7:00 PM
Survey sent to customer·Bloom Automation·Dec 9, 2025, 7:19 PM
Dec 9, 2025, 8:16 PM·emailAgentSteve O'Conner
Sorry about that mix-up. Returns sometimes mess with our loyalty calculator — I'll fix this manually right now.
Status changed from new to open·by Steve O'Conner·Dec 9, 2025, 8:16 PM
Wednesday, December 10, 2025
Survey response received·by Tanner Kautzer·Dec 10, 2025, 5:35 PM
Tuesday, December 16, 2025
Closed by Bloom Automation·Dec 16, 2025, 7:00 PM
QA evaluation
Survey response
“Solved my return, just needed a couple of follow-ups to get there.”