Insider tier issue
Activity
Hello — my Insider points balance still shows 1,200 even though I've made three orders this month. Should be way higher.
Sorry about that mix-up. Returns sometimes mess with our loyalty calculator — I'll fix this manually right now.
Appreciate it! Let me know when the points hit.
Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.
Thanks — also, when do the May 5th points expire? Want to use them before they go.
Thanks for flagging this! I'll look into the points engine — it's been buggy with last week's site update.
Perfect, thanks for tracking this down.
Sorry about that mix-up. Returns sometimes mess with our loyalty calculator — I'll fix this manually right now.
Done — your tier is reset to Gold and I've added the missing 500 birthday points. Sorry for the runaround. Happy belated birthday!
QA evaluation
Survey response
“Eventually solved, but the process wasn't intuitive.”