Klarna / Afterpay split issue
External ID: 93995991
Activity
Thursday, January 1, 2026
Mr. Jerry MurazikCustomerphone·Jan 1, 2:00 PM
Hello — I'm seeing a $0.00 pending charge on my card from Bloom. What is that?
Ticket created·by Mr. Jerry Murazik·Jan 1, 2:00 PM
Assigned to Julie Hodkiewicz·Bloom Automation·Jan 1, 2:02 PM
Priority changed to high·by Julie Hodkiewicz·Jan 1, 2:07 PM
Mr. Jerry MurazikCustomerphone·Jan 1, 3:59 PM
Confirmed via my bank. Yes, double charge.
Jan 1, 3:59 PM·phoneAgentJulie Hodkiewicz
Sorry about the misleading email! Let me check your payment method and turn off the reminders.
Confirmed double charge — refunded the duplicate and added $20 credit for the trouble. Should show in 3-5 days.
Status changed from open to solved·by Julie Hodkiewicz·Jan 1, 4:00 PM
Survey sent to customer·Bloom Automation·Jan 1, 4:18 PM
Jan 1, 9:06 PM·phoneAgentJulie Hodkiewicz
Oh, sorry for the confusion! The $0.00 is just an authorization hold — it'll drop off automatically.
Status changed from new to open·by Julie Hodkiewicz·Jan 1, 9:06 PM
Friday, January 2, 2026
Survey response received·by Mr. Jerry Murazik·Jan 2, 8:02 PM
Tuesday, January 6, 2026
Closed by Bloom Automation·Jan 6, 4:00 PM
QA evaluation
Survey response
“Quick refund, clear communication, and they upgraded my shipping for the next order.”