B
Bloom Beauty
Home
Inbox
Responses
Customers
Team members
Tickets
Coaching
Reports
Coaching
93995991
93995991
·
phone
·
high priority
·
closed
Klarna / Afterpay split issue
Mr. Jerry Murazik
insider tier
handled by
Julie Hodkiewicz
80
AI scored
Hover any message for actions.
Press ? for keyboard shortcuts
.
Show activity
Mr. Jerry Murazik
Jan 1, 2:00 PM
M1
Hello — I'm seeing a $0.00 pending charge on my card from Bloom. What is that?
Mr. Jerry Murazik
Jan 1, 3:59 PM
M2
Confirmed via my bank. Yes, double charge.
Julie Hodkiewicz
Jan 1, 3:59 PM
M3
Sorry about the misleading email! Let me check your payment method and turn off the reminders.
Resolution Quality
Process & Ownership
Julie Hodkiewicz
Jan 1, 3:59 PM
M4
Confirmed double charge — refunded the duplicate and added $20 credit for the trouble. Should show in 3-5 days.
Resolution Quality
Process & Ownership
Julie Hodkiewicz
Jan 1, 9:06 PM
M5
Oh, sorry for the confusion! The $0.00 is just an authorization hold — it'll drop off automatically.
Resolution Quality
Communication
Empathy
Process & Ownership
End of conversation