Item authenticity concern

External ID: 34888171

Activity

Wednesday, October 1, 2025

Dr. Carey WatersCustomerphone·Oct 1, 2025, 2:00 PM

Hello, I had a question about an order I placed last week. Hoping you can help.

Ticket created·by Dr. Carey Waters·Oct 1, 2025, 2:00 PM

Assigned to Ignatius Cummerata·Bloom Automation·Oct 1, 2025, 2:08 PM

Priority changed to high·by Ignatius Cummerata·Oct 1, 2025, 2:24 PM

Oct 1, 2025, 4:42 PM·phoneAgentIgnatius Cummerata

Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.

Status changed from new to open·by Ignatius Cummerata·Oct 1, 2025, 4:42 PM

Dr. Carey WatersCustomerphone·Oct 1, 2025, 5:01 PM

Thanks for getting back to me so quickly. Any update on the next steps?

Oct 1, 2025, 5:21 PM·phoneAgentIgnatius Cummerata

Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.

Dr. Carey WatersCustomerphone·Oct 1, 2025, 5:41 PM

Thank you! That works for me. Let me know once it's sorted.

Oct 1, 2025, 6:00 PM·phoneAgentIgnatius Cummerata

Hi there, thanks so much for reaching out! I'm so sorry for the trouble. Let me dig into your order and figure out what happened.

Dr. Carey WatersCustomerphone·Oct 1, 2025, 6:20 PM

Hi! Sorry to follow up so soon, just wanted to make sure this didn't get missed.

Oct 1, 2025, 6:40 PM·phoneAgentIgnatius Cummerata

Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.

Oct 1, 2025, 6:59 PM·phoneAgentIgnatius Cummerata

All taken care of! I've sent a follow-up email with the details. Let me know if there's anything else I can help with.

Solved by Ignatius Cummerata·Oct 1, 2025, 7:00 PM

Survey sent to customer·Bloom Automation·Oct 1, 2025, 7:05 PM

30 · failContestedScored 8 months ago by Mock providerOpen in Coaching

Survey sent, no response yet