App crashes at checkout
External ID: 03110979
Activity
Thursday, July 24, 2025
Miss Jacquelyn Grant-RitchieCustomerlive chat·Jul 24, 2025, 2:00 PM
The shade match quiz in the app crashes the moment I take a selfie. Tried 4 times.
Ticket created·by Miss Jacquelyn Grant-Ritchie·Jul 24, 2025, 2:00 PM
Assigned to Dr. Mandy McLaughlin·Bloom Automation·Jul 24, 2025, 2:03 PM
Jul 24, 2025, 9:14 PM·live chatAgentDr. Mandy McLaughlin
I'm so sorry — that's a known issue with the latest build. Engineering is shipping a patch tonight. Let me take your order over chat in the meantime.
Status changed from new to open·by Dr. Mandy McLaughlin·Jul 24, 2025, 9:14 PM
Friday, July 25, 2025
Miss Jacquelyn Grant-RitchieCustomerlive chat·Jul 25, 2025, 1:49 AM
Thanks for confirming, super annoying.
Jul 25, 2025, 4:07 AM·internalInternal noteMr. Lonie Hudson
Reach out to retail ops about the broken POS at Westfield, this is the 3rd customer affected this week.
Jul 25, 2025, 6:24 AM·live chatAgentDr. Mandy McLaughlin
I'll flag this with our app team right now. In the meantime can I help you place the order through the website?
Jul 25, 2025, 10:59 AM·live chatAgentDr. Mandy McLaughlin
Reset your account on our end. Order placed manually with priority shipping. Thanks for the patience!
Solved by Dr. Mandy McLaughlin·Jul 25, 2025, 11:00 AM
Survey sent to customer·Bloom Automation·Jul 25, 2025, 11:09 AM
QA evaluation
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