Foundation match help
External ID: 16364283
Activity
Tuesday, August 5, 2025
Reginald PaucekCustomerlive chat·Aug 5, 2025, 2:00 PM
Got my Charlotte Tilbury Magic Cream — but it's actually the eye cream, not the face cream I ordered. They were stocked next to each other I'm guessing.
Ticket created·by Reginald Paucek·Aug 5, 2025, 2:00 PM
Assigned to Faith Hilll·Bloom Automation·Aug 5, 2025, 2:05 PM
Aug 5, 2025, 4:32 PM·live chatAgentFaith Hilll
Yikes, I'm sorry about that! Don't worry about sending the wrong one back — keep it as a gift or share with a friend. The correct shade is going out right now.
Status changed from new to open·by Faith Hilll·Aug 5, 2025, 4:32 PM
Reginald PaucekCustomerlive chat·Aug 5, 2025, 5:21 PM
Sounds good — really want to use Pillow Talk for an event next weekend.
Aug 5, 2025, 6:10 PM·live chatAgentFaith Hilll
Oh no, I'm so sorry for the shade mix-up! Sounds like a pick error at the warehouse. Could you confirm the shade name on the label vs. the bottle? I'll send the correct one out today.
Aug 5, 2025, 6:59 PM·live chatAgentFaith Hilll
All taken care of. The right shade plus a few skincare samples are on the way. Sorry again — and thank you for being so easy to work with.
Status changed from open to solved·by Faith Hilll·Aug 5, 2025, 7:00 PM
Survey sent to customer·Bloom Automation·Aug 5, 2025, 7:20 PM
Thursday, August 7, 2025
Closed by Bloom Automation·Aug 7, 2025, 7:00 PM
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