Reginald Paucek
Aurora Hotels Group·chester.raynor58@aurorahotels.co
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 99532546 | Discount code not working | Closed | Normal | Reginald Paucek | Aurora Hotels Group |  Julie Hodkiewicz | Social | refund | 1d 1h | ⊘Not fired | — | — | — | May 19, 2026 | May 21, 2026 |
| 11880286 | Klarna / Afterpay split issue | Pending | Normal | Reginald Paucek | Aurora Hotels Group |  Yazmin Jast | Social | vip | - | —Skipped | — | — | — | May 11, 2026 | - |
| 07674048 | Klarna / Afterpay split issue | Solved | Urgent | Reginald Paucek | Aurora Hotels Group |  Faith Hilll | influencershade-matchreturns | 12h | ●Responded | 5/5 | — | — | Apr 27, 2026 | - | |
| 39834173 | Missing items in shipment | Solved | Normal | Reginald Paucek | Aurora Hotels Group |  Amely Pacocha | shade-matchvip | 1d | ●Responded | 5/5 | — | — | Apr 18, 2026 | - | |
| 39980729 | Discount code not working | Pending | Low | Reginald Paucek | Aurora Hotels Group |  Mr. Eliza Gerhold IV | influencer | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 56988905 | Loyalty points not posting | Closed | Normal | Reginald Paucek | Aurora Hotels Group |  Katrina Johns | Social | sampleswholesaledamaged | 6h | ⊘Not fired | — | — | — | Mar 27, 2026 | Apr 3, 2026 |
| 80688921 | App login problem | Solved | Normal | Reginald Paucek | Aurora Hotels Group |  Chaz Renner | Chat | gift-cardloyalty | 2h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 76582983 | Missing items in shipment | Solved | High | Reginald Paucek | Aurora Hotels Group |  Mr. Skyla Trantow | damaged | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 17189966 | Missing items in shipment | Solved | Normal | Reginald Paucek | Aurora Hotels Group |  Eula McKenzie | Social | — | 1d 10h | ⊘Not fired | — | — | — | Feb 17, 2026 | - |
| 68073418 | Restock alert for backorder | Closed | Normal | Reginald Paucek | Aurora Hotels Group |  Ignatius Cummerata | Social | fragranceshade-matchsamples | 17h | ⊘Not fired | — | — | — | Feb 10, 2026 | Feb 16, 2026 |
| 00634507 | App crashes at checkout | Closed | Normal | Reginald Paucek | Aurora Hotels Group |  Miss Amber Hintz Sr. | Social | — | 3d 18h | ⊘Not fired | — | — | — | Dec 31, 2025 | Jan 6, 2026 |
| 42835102 | Insider tier issue | Solved | Normal | Reginald Paucek | Aurora Hotels Group |  Darryl Jacobi | — | 2d 6h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |
| 96298581 | Where is my order? | Closed | High | Reginald Paucek | Aurora Hotels Group |  Leonard Waters-Howell | fragrance | 6h | ●Responded | 5/5 | — | — | Dec 7, 2025 | Dec 10, 2025 | |
| 94267300 | Lost package follow-up | Closed | Low | Reginald Paucek | Aurora Hotels Group | Katrina Johns | Chat | app | 20h | ●Responded | 5/5 | — | — | Dec 6, 2025 | Dec 9, 2025 |
| 99460635 | App crashes at checkout | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Yazmin Jast | wholesaleshippingsamples | 1h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 09019086 | Wholesale order question | Pending | Normal | Reginald Paucek | Aurora Hotels Group | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Nov 17, 2025 | - |
| 95798842 | App login problem | Closed | High | Reginald Paucek | Aurora Hotels Group |  Mr. Lonie Hudson | Chat | fragranceappvip | 3d | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 22, 2025 |
| 51799266 | Cancel order request | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Mr. Lonie Hudson | Phone | shippingrefund | 1h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 22740449 | Missing samples in order | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Darryl Jacobi | — | 5h | ●Responded | 3/5 | — | — | Oct 18, 2025 | - | |
| 17391434 | Question about product ingredients | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Amely Pacocha | Chat | bopisgift-cardsamples | 1d | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 75945486 | Wholesale order question | Solved | Low | Reginald Paucek | Aurora Hotels Group |  Steve O'Conner | vipinfluencer | 7h | ●Responded | 1/5 | — | — | Oct 13, 2025 | - | |
| 74964454 | Wrong shade sent | Solved | Normal | Reginald Paucek | Aurora Hotels Group |  Lily Raynor | Chat | loyaltyrefund | 2d 20h | ●Responded | 3/5 | — | — | Oct 7, 2025 | - |
| 90241000 | Klarna / Afterpay split issue | Pending | Low | Reginald Paucek | Aurora Hotels Group | Mr. Skyla Trantow | app | - | —Skipped | — | — | — | Sep 13, 2025 | - | |
| 70947873 | Loyalty points not posting | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Mr. Eliza Gerhold IV | Phone | fragrancevipbopis | 4h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 19947794 | Birthday gift not received | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Chaz Renner | fragranceshade-matchsamples | 1d | ●Responded | 5/5 | — | — | Aug 26, 2025 | - | |
| 75934773 | Question about product ingredients | Pending | High | Reginald Paucek | Aurora Hotels Group | Lily Raynor | returnsviployalty | - | —Skipped | — | — | — | Aug 26, 2025 | - | |
| 79675743 | Order arrived damaged | Closed | Normal | Reginald Paucek | Aurora Hotels Group |  Garth Dooley | Chat | gift-cardrefundbopis | 1d | ○Sent, no reply | — | — | — | Aug 12, 2025 | Aug 16, 2025 |
| 28998409 | Gift card balance question | Solved | Normal | Reginald Paucek | Aurora Hotels Group |  Tommy Kuvalis | gift-card | 18h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 16364283 | Foundation match help | Closed | Normal | Reginald Paucek | Aurora Hotels Group | Faith Hilll | Chat | conversation-mockupwholesalegift-card | 5h | ○Sent, no reply | — | 100 | Aug 5, 2025 | Aug 7, 2025 | |
| 04655151 | Refund not received | Closed | Normal | Reginald Paucek | Aurora Hotels Group | Katrina Johns | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 19, 2025 | Jul 24, 2025 |
| 16335850 | Influencer code not working | Solved | Low | Reginald Paucek | Aurora Hotels Group |  Mr. Cade Senger | influencershipping | 4h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 47196284 | Address change after shipping | Pending | Normal | Reginald Paucek | Aurora Hotels Group | Amely Pacocha | Phone | loyaltyrefundinfluencer | - | —Skipped | — | — | — | Jun 24, 2025 | - |
| 79171909 | Missing samples in order | Solved | Normal | Reginald Paucek | Aurora Hotels Group | Chaz Renner | refundfragranceshade-match | 3h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 63467921 | Birthday gift not received | Closed | Normal | Reginald Paucek | Aurora Hotels Group | Mr. Lonie Hudson | damagedreturnsgift-card | 1h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 7, 2025 |