Reginald Paucek
Aurora Hotels Group·chester.raynor58@aurorahotels.co
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 07674048Klarna / Afterpay split issue | Reginald Paucek |  Faith Hilll | Apr 29, 2026, 11:33 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 39834173Missing items in shipment | Reginald Paucek |  Amely Pacocha | Apr 19, 2026, 6:29 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 94267300Lost package follow-up | Reginald Paucek |  Katrina Johns | Dec 8, 2025, 4:33 PM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 96298581Where is my order? | Reginald Paucek |  Leonard Waters-Howell | Dec 8, 2025, 3:15 AM |
| 3/5 | Let me filter by skin type more aggressively. | 22740449Missing samples in order | Reginald Paucek |  Darryl Jacobi | Oct 20, 2025, 9:15 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 75945486Wholesale order question | Reginald Paucek |  Steve O'Conner | Oct 14, 2025, 1:11 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 74964454Wrong shade sent | Reginald Paucek |  Lily Raynor | Oct 10, 2025, 2:16 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 19947794Birthday gift not received | Reginald Paucek |  Chaz Renner | Aug 27, 2025, 3:45 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 63467921Birthday gift not received | Reginald Paucek |  Mr. Lonie Hudson | Jun 6, 2025, 9:29 PM |