Order arrived damaged
Activity
Hello — opened my Bloom delivery and the glass perfume bottle is in pieces. The whole box smells like a department store now.
Goodness, I apologize! Send a picture when you can and I'll get a new one out today on expedited shipping. No need to return the broken one.
Yeah a replacement would be great. I really wanted to use this for the weekend.
Goodness, I apologize! Send a picture when you can and I'll get a new one out today on expedited shipping. No need to return the broken one.
Thanks for the quick reply. I do have photos, sending them now.
That's awful, I'm really sorry. Let me get you a replacement plus a small care package as an apology. Photos would help us flag this with the warehouse.
Thanks for the quick reply. I do have photos, sending them now.
Hi! I'm so sorry — that should never happen. Please don't worry about returning the broken item, just a photo for our team would help. I'll get a fresh one in the mail today.
I've shipped a replacement on overnight delivery and added a couple of samples I thought you might like. Truly sorry about this — thank you for being patient with us.