Insider tier issue
External ID: 24007977
Activity
Saturday, December 13, 2025
Tasha Cartwright IICustomeremail·Dec 13, 2025, 2:00 PM
Hello — my Insider points balance still shows 1,200 even though I've made three orders this month. Should be way higher.
Ticket created·by Tasha Cartwright II·Dec 13, 2025, 2:00 PM
Assigned to Leonard Waters-Howell·Bloom Automation·Dec 13, 2025, 2:06 PM
Dec 13, 2025, 5:19 PM·emailAgentLeonard Waters-Howell
Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.
Status changed from new to open·by Leonard Waters-Howell·Dec 13, 2025, 5:19 PM
Tasha Cartwright IICustomeremail·Dec 13, 2025, 8:51 PM
Thanks — also, when do the May 5th points expire? Want to use them before they go.
Sunday, December 14, 2025
Dec 14, 2025, 12:23 AM·emailAgentLeonard Waters-Howell
Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.
Tasha Cartwright IICustomeremail·Dec 14, 2025, 3:55 AM
Perfect, thanks for tracking this down.
Reassigned from Leonard Waters-Howell to Ignatius Cummerata·by Leonard Waters-Howell·Dec 14, 2025, 3:55 AM
Dec 14, 2025, 7:27 AM·emailAgentLeonard Waters-Howell
Sorry about that mix-up. Returns sometimes mess with our loyalty calculator — I'll fix this manually right now.
Dec 14, 2025, 10:59 AM·emailAgentLeonard Waters-Howell
Points are in and I doubled the bonus on this one as an apology. Total balance is updated.
Solved by Leonard Waters-Howell·Dec 14, 2025, 11:00 AM
Survey sent to customer·Bloom Automation·Dec 14, 2025, 11:11 AM
QA evaluation
Survey response
Survey sent, no response yet