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Tickets18210899

Item authenticity concern

External ID: 18210899

Survey response

4/5

“Mostly happy. Replacement product was sent but in the wrong shade initially.”

Properties

Ticket
External ID
18210899
Subject
Item authenticity concern
Status
Solved
Priority
High
Channel
Email
Tags
shade-matchloyaltydamaged
Resolution
21h
QA
—
Signals
—
Created
Jan 19, 2026
Closed
-
Customer
Customer
Mallory Little
Company
—
Team member
Assigned to
Chaz Renner
Response
Survey state
●Responded
Response
4/5