Shipping cost question

External ID: 70152422

Activity

Thursday, October 16, 2025

Derrick HodkiewiczCustomeremail·Oct 16, 2025, 2:00 PM

Hello, I had a question about an order I placed last week. Hoping you can help.

Ticket created·by Derrick Hodkiewicz·Oct 16, 2025, 2:00 PM

Assigned to Lily Raynor·Bloom Automation·Oct 16, 2025, 2:02 PM

Oct 16, 2025, 9:08 PM·emailAgentLily Raynor

Hi there, thanks so much for reaching out! I'm so sorry for the trouble. Let me dig into your order and figure out what happened.

Status changed from new to open·by Lily Raynor·Oct 16, 2025, 9:08 PM

Derrick HodkiewiczCustomeremail·Oct 16, 2025, 11:32 PM

Hi! Sorry to follow up so soon, just wanted to make sure this didn't get missed.

Friday, October 17, 2025

Oct 17, 2025, 1:57 AM·emailAgentLily Raynor

Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.

Derrick HodkiewiczCustomeremail·Oct 17, 2025, 4:21 AM

Appreciate you looking into it. Let me know what else you need from me.

Oct 17, 2025, 6:46 AM·emailAgentLily Raynor

Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.

Derrick HodkiewiczCustomeremail·Oct 17, 2025, 9:10 AM

Appreciate you looking into it. Let me know what else you need from me.

Oct 17, 2025, 11:35 AM·emailAgentLily Raynor

Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.

Oct 17, 2025, 1:59 PM·emailAgentLily Raynor

All handled. I really appreciate your understanding — please don't hesitate to come back if anything else comes up.

Solved by Lily Raynor·Oct 17, 2025, 2:00 PM

Survey sent to customer·Bloom Automation·Oct 17, 2025, 2:21 PM

Survey response received·by Derrick Hodkiewicz·Oct 17, 2025, 7:09 PM

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