Insider tier issue
Activity
Points from an order are missing. The order was a return + repurchase and I only got points for one of them.
Hi! I see your order. It does look like the points didn't apply. Adding them now and bumping you back to your Gold tier as a small apology.
Yes please, I want to use them before my birthday promo.
Customer's address is a temporary one (Airbnb) — confirm the new address before reshipping.
Hi! Sorry about that — sometimes points take 24-48 hours to post but yours should have shown up by now. Let me check the order and post them manually if I need to.
Yes please, I want to use them before my birthday promo.
Apologies! Let me dig into your account history. Points should post the day the order ships, so if they're missing after that something's stuck.
Yes please, I want to use them before my birthday promo.
Hi! Sorry about that — sometimes points take 24-48 hours to post but yours should have shown up by now. Let me check the order and post them manually if I need to.
All sorted. Missing points are credited and I've also added the Insider exclusive sample set to your next order on the house.
QA evaluation
Survey response
“Nice agent. Would have been nice to get a small gesture after the order was so delayed.”