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Gift card balance question
Owen Carter
gold tier
handled by
Garth Dooley
100
AI scored
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Owen Carter
Dec 12, 2025, 2:00 PM
M1
Hi! I'm having an issue with my recent order and was hoping someone could help me sort it out.
Owen Carter
Dec 12, 2025, 3:59 PM
M2
Thanks for getting back to me so quickly. Any update on the next steps?
Garth Dooley
Dec 12, 2025, 3:59 PM
M3
Hi there, thanks so much for reaching out! I'm so sorry for the trouble. Let me dig into your order and figure out what happened.
Resolution Quality
Empathy
Process & Ownership
Garth Dooley
Dec 12, 2025, 3:59 PM
M4
All sorted on my end. Sorry again for the trouble — thank you for being so patient with us.
Resolution Quality
Communication
Empathy
Process & Ownership
Garth Dooley
Dec 12, 2025, 4:33 PM
M5
Hello! Happy to help with this. Could you confirm the email address on the order so I can pull it up?
Resolution Quality
Communication
Empathy
End of conversation