Antoinette Schumm
frances_kassulke@hotmail.com
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 02672866Loyalty points not posting | Antoinette Schumm |  Yazmin Jast | Mar 11, 2026, 3:33 PM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 92010142App crashes at checkout | Antoinette Schumm |  Amely Pacocha | Mar 3, 2026, 2:17 AM |
| 4/5 | Let me filter by skin type more aggressively. | 67604720Allergic reaction concern | Antoinette Schumm |  Faith Hilll | Oct 29, 2025, 2:07 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 10159212Cancel subscription / Auto-replenish | Antoinette Schumm |  Vilma Gusikowski | Oct 12, 2025, 11:11 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 88412202Loyalty points not posting | Antoinette Schumm |  Dr. Mandy McLaughlin | Jul 27, 2025, 7:32 AM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 83337777Shipping cost question | Antoinette Schumm |  Darryl Jacobi | Jul 21, 2025, 10:08 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 04581935Loyalty points not posting | Antoinette Schumm |  Chaz Renner | Jul 13, 2025, 9:30 PM |