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CustomersKaleigh Roob

Kaleigh Roob

rudy.cronin28@gmail.com
Tickets42Responses9
Showing 1 - 9 of 9
Rating
Comment
Ticket
Customer
Team member
Responded
4/5Order arrived fine, agent was helpful when one product was missing.25271309Cancel order requestKaleigh RoobLeonard Waters-HowellMay 12, 2026, 9:28 AM
1/11Had a terrible refund experience. Would steer friends elsewhere.04021232Address change after shippingKaleigh RoobVilma GusikowskiFeb 13, 2026, 7:40 AM
2/5Agent didn't actually solve the issue, just told me to wait.49850931Klarna / Afterpay split issueKaleigh RoobMr. Skyla TrantowJan 18, 2026, 3:23 PM
1/5Absolutely awful experience. No one would help with my damaged order.62610410Wholesale order questionKaleigh RoobDarryl JacobiDec 28, 2025, 2:08 AM
4/5Resolved the issue. Wish the agent had offered a discount on the next order given the hassle.93810433Insider tier issueKaleigh RoobMr. Skyla TrantowDec 17, 2025, 2:38 PM
1/11The store experience used to be excellent. Now it's understaffed and rushed.17030732BOPIS pickup not readyKaleigh RoobSteve O'ConnerOct 5, 2025, 10:32 AM
5/5They reshipped my order overnight after the package was lost. Top tier.16536716Missing items in shipmentKaleigh RoobDarryl JacobiJun 14, 2025, 8:49 AM
10/11Love everything about it. The Insider program is genuinely valuable.97916051Question about product ingredientsKaleigh RoobMr. Cade SengerMay 30, 2025, 5:09 PM
5/5Got my Klarna split sorted out in two messages. So easy.92821130Where is my order?Kaleigh RoobSteve O'ConnerMay 29, 2025, 12:22 AM
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Properties

Customer
Name
Kaleigh Roob
Email
rudy.cronin28@gmail.com
Loyalty tier
Insider
Company
—
Skin type
oily
Loyalty points
15,408
Lifetime spend
287
Last purchase
Apr 10, 2026
Skin tone
deep
Foundation shade
49P
Skin concerns
—
Allergies / restrictions
paraben-free, fragrance-free
Favorite brands
Drunk Elephant, Kiehl's, Tatcha, Glossier
YTD spend
1,620
App installed
No
App last opened
—
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
48
Total orders
9
Preferred category
—
Tickets
Tickets
42
Last seen
May 22, 2026
Responses
Avg rating
3.67