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Tickets18181296

Klarna / Afterpay split issue

External ID: 18181296

Activity

Wednesday, August 27, 2025
Mandy NaderCustomeremail·Aug 27, 2025, 2:00 PM

Hi, my Klarna split says I owe two payments still but I see three charges on my account. Has something doubled?

Ticket created·by Mandy Nader·Aug 27, 2025, 2:00 PM
Assigned to Lily Raynor·Bloom Automation·Aug 27, 2025, 2:02 PM
Mandy NaderCustomeremail·Aug 27, 2025, 6:59 PM

Thank you. Let me know when it clears.

Thank you. Let me know when it clears.

Aug 27, 2025, 6:59 PM

Got it — should I do anything?

Aug 27, 2025, 6:59 PM
Aug 27, 2025, 6:59 PM·emailAgentLily Raynor

Sorry about the misleading email! Let me check your payment method and turn off the reminders.

Sorry about the misleading email! Let me check your payment method and turn off the reminders.

Aug 27, 2025, 6:59 PM

Sorry about the misleading email! Let me check your payment method and turn off the reminders.

Aug 27, 2025, 6:59 PM

Klarna sync fixed on our end. You should only see 2 payments in your Klarna app now — confirmed with their team.

Aug 27, 2025, 6:59 PM
Solved by Lily Raynor·Aug 27, 2025, 7:00 PM
Survey sent to customer·Bloom Automation·Aug 27, 2025, 7:13 PM
Aug 27, 2025, 9:44 PM·emailAgentLily Raynor

Oh, sorry for the confusion! The $0.00 is just an authorization hold — it'll drop off automatically.

Status changed from new to open·by Lily Raynor·Aug 27, 2025, 9:44 PM
Friday, August 29, 2025
Survey response received·by Mandy Nader·Aug 29, 2025, 2:17 PM

QA evaluation

30 · failContestedScored 9 months ago by Mock providerOpen in Coaching

Survey response

7/11

“Generally good. A few things could be better but no complaints.”

Properties

Ticket
External ID
18181296
Subject
Klarna / Afterpay split issue
Status
Solved
Priority
Low
Channel
Email
Tags
conversation-mockupfragrance
Resolution
5h
QA
30 · fail
Signals
Created
Aug 27, 2025
Closed
-
Customer
Customer
Mandy Nader
Company
—
Team member
Assigned to
Lily Raynor
Response
Survey state
●Responded
Response
7/11