Mandy Nader
bulah_stoltenberg@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03782705 | Missing samples in order | Open | Low | — | Phone | gift-card | - | —Skipped | — | — | — | May 18, 2026 | - | ||
| 53996963 | Return after 30-day window | Open | Normal | — | Chat | — | - | —Skipped | — | — | — | May 14, 2026 | - | ||
| 17279570 | Store experience feedback | Closed | Low | — | Chat | shade-matchbopiswholesale | 5d 18h | ●Responded | 2/5 | — | — | Apr 30, 2026 | May 10, 2026 | ||
| 58046340 | Shipping cost question | Pending | Low | — | refundbopis | - | —Skipped | — | — | — | Apr 21, 2026 | - | |||
| 03750861 | Loyalty points not posting | Open | Urgent | — | Chat | app | - | —Skipped | — | — | — | Apr 10, 2026 | - | ||
| 77405799 | App login problem | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Apr 5, 2026 | - | ||
| 99155276 | Price match request | Pending | Low | — | Chat | vip | - | —Skipped | — | — | — | Mar 12, 2026 | - | ||
| 60978156 | Klarna / Afterpay split issue | Solved | Normal | — | returns | 19h | ●Responded | 9/11 | — | — | Feb 5, 2026 | - | |||
| 05709810 | Where is my order? | Pending | Normal | — | — | - | —Skipped | — | — | — | Jan 28, 2026 | - | |||
| 93340692 | Question about product ingredients | Solved | Normal | — | fragrancesamples | 4h | ●Responded | 4/5 | — | — | Jan 22, 2026 | - | |||
| 80692315 | Missing samples in order | Open | Normal | — | returns | - | —Skipped | — | — | — | Jan 16, 2026 | - | |||
| 34846392 | Price match request | Solved | Low | — | Phone | — | 22h | ⊘Not fired | — | — | — | Jan 12, 2026 | - | ||
| 72156596 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | shade-match | 22h | ⊘Not fired | — | — | — | Jan 2, 2026 | - | ||
| 63009030 | Question about product ingredients | Solved | Normal | — | Chat | vip | 3d 23h | ●Responded | 1/5 | — | — | Jan 2, 2026 | - | ||
| 11900119 | Address change after shipping | Solved | Normal | — | gift-carddamaged | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |||
| 92341341 | Refund not received | Solved | Normal | — | — | 3h | ●Responded | 3/5 | — | — | Dec 16, 2025 | - | |||
| 26824483 | Influencer code not working | Solved | Normal | — | — | 12h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |||
| 06624609 | Return after 30-day window | Solved | Normal | — | refundbopis | 18h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |||
| 72685512 | Cancel order request | Solved | High | — | returnssamples | 14h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |||
| 01072944 | Loyalty points not posting | Solved | Normal | — | vipreturns | 2h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |||
| 64742525 | Where is my order? | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |||
| 87363047 | Cancel order request | Solved | Normal | — | Chat | vipsamples | 6h | ●Responded | 4/5 | — | — | Sep 25, 2025 | - | ||
| 18181296 | Klarna / Afterpay split issue | Solved | Low | — | conversation-mockupfragrance | 5h | ●Responded | 7/11 | 30 · fail | Aug 27, 2025 | - | ||||
| 43412442 | BOPIS pickup not ready | Solved | Urgent | — | loyaltyvipbopis | 12h | ●Responded | 3/5 | — | — | Aug 27, 2025 | - | |||
| 83602765 | BOPIS pickup not ready | Pending | Urgent | — | Social | — | - | —Skipped | — | — | — | Aug 23, 2025 | - | ||
| 77113979 | Pro discount enrollment | Solved | Normal | — | Social | shade-matchsamplesbopis | 6h | ⊘Not fired | — | — | — | Aug 9, 2025 | - | ||
| 59986695 | Address change after shipping | Solved | Normal | — | Chat | — | 10h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | ||
| 26309058 | Loyalty points not posting | Closed | Low | — | Social | samples | 6h | ⊘Not fired | — | — | — | Jul 31, 2025 | Aug 1, 2025 | ||
| 56521017 | Price match request | Closed | Normal | — | loyalty | 20h | ●Responded | 9/11 | — | — | Jul 15, 2025 | Jul 17, 2025 | |||
| 75625303 | Allergic reaction concern | Closed | Normal | — | Chat | gift-carddamaged | 1d 5h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 12, 2025 | ||
| 90912842 | App crashes at checkout | Closed | Urgent | — | Chat | damaged | 2d 1h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jul 3, 2025 | ||
| 08007436 | Order arrived damaged | Open | Urgent | — | Phone | bopisloyaltygift-card | - | —Skipped | — | — | — | Jun 13, 2025 | - | ||
| 90741844 | Restock alert for backorder | Solved | Normal | — | damagedshippingfragrance | 3h | ●Responded | 9/11 | — | — | Jun 13, 2025 | - | |||
| 50358680 | Wholesale order question | Solved | Normal | — | shipping | 2d 8h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |||
| 88994814 | Cancel subscription / Auto-replenish | Pending | High | — | fragrance | - | —Skipped | — | — | — | Jun 6, 2025 | - | |||
| 80882036 | Refund not received | Closed | High | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 8, 2025 | ||
| 38499896 | Refund not received | Closed | High | — | shade-matchvipshipping | 5h | ⊘Not fired | — | — | — | May 23, 2025 | May 27, 2025 |