HomeInbox
Tickets26686848

Question about product ingredients

External ID: 26686848

Activity

Wednesday, September 10, 2025
Maddison DouglasCustomerlive chat·Sep 10, 2025, 2:00 PM

Hi Bloom team, I'd love some help with a recent order. Thanks in advance.

Ticket created·by Maddison Douglas·Sep 10, 2025, 2:00 PM
Assigned to Kaela Friesen·Bloom Automation·Sep 10, 2025, 2:01 PM
Priority changed to high·by Kaela Friesen·Sep 10, 2025, 2:20 PM
Sep 10, 2025, 5:48 PM·live chatAgentKaela Friesen

Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.

Status changed from new to open·by Kaela Friesen·Sep 10, 2025, 5:48 PM
Thursday, September 11, 2025
Maddison DouglasCustomerlive chat·Sep 11, 2025, 4:32 AM

Appreciate you looking into it. Let me know what else you need from me.

Sep 11, 2025, 3:17 PM·live chatAgentKaela Friesen

Hi there, thanks so much for reaching out! I'm so sorry for the trouble. Let me dig into your order and figure out what happened.

Friday, September 12, 2025
Maddison DouglasCustomerlive chat·Sep 12, 2025, 2:01 AM

Thank you! That works for me. Let me know once it's sorted.

Sep 12, 2025, 12:46 PM·live chatAgentKaela Friesen

Hello! Happy to help with this. Could you confirm the email address on the order so I can pull it up?

Maddison DouglasCustomerlive chat·Sep 12, 2025, 11:30 PM

Hi! Sorry to follow up so soon, just wanted to make sure this didn't get missed.

Saturday, September 13, 2025
Sep 13, 2025, 10:15 AM·live chatAgentKaela Friesen

Hi! I really appreciate you flagging this. Give me a moment to take a closer look on my end.

Sep 13, 2025, 8:59 PM·live chatAgentKaela Friesen

Done and done! Confirmation should hit your inbox in the next few minutes. Reach out anytime.

Solved by Kaela Friesen·Sep 13, 2025, 9:00 PM
Survey sent to customer·Bloom Automation·Sep 13, 2025, 9:03 PM
Sunday, September 14, 2025
Survey response received·by Maddison Douglas·Sep 14, 2025, 5:07 PM

QA evaluation

88AI scoredScored 9 months ago by Mock providerOpen in Coaching

Survey response

3/5

“It worked. Nothing special, nothing bad.”

Properties

Ticket
External ID
26686848
Subject
Question about product ingredients
Status
Solved
Priority
High
Channel
Chat
Tags
conversation-mockupappvip
Resolution
3d 7h
QA
88
Signals
Created
Sep 10, 2025
Closed
-
Customer
Customer
Maddison Douglas
Company
—
Team member
Assigned to
Kaela Friesen
Response
Survey state
●Responded
Response
3/5