Maddison Douglas
lewis.weber@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 64881814 | Refund not received | Pending | Normal | Maddison Douglas | — |  Oscar O'Hara | refundshade-matchbopis | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 43757871 | Foundation match help | Solved | Normal | Maddison Douglas | — |  Dr. Mandy McLaughlin | Social | bopis | 9h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 80351647 | Missing items in shipment | Closed | Normal | Maddison Douglas | — |  Faith Hilll | fragrance | 1d 20h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Apr 5, 2026 | |
| 21556495 | Return after 30-day window | Closed | Normal | Maddison Douglas | — |  Yazmin Jast | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 20, 2026 |
| 61351418 | Loyalty points not posting | Solved | High | Maddison Douglas | — |  Mr. Cade Senger | returns | 3h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 77096480 | Item authenticity concern | Pending | Normal | Maddison Douglas | — |  Miss Amber Hintz Sr. | shade-matchvipwholesale | - | —Skipped | — | — | — | Feb 14, 2026 | - | |
| 19493966 | Refund not received | Open | Normal | Maddison Douglas | — |  Amely Pacocha | Social | bopis | - | —Skipped | — | — | — | Feb 13, 2026 | - |
| 59679869 | Klarna / Afterpay split issue | Closed | Normal | Maddison Douglas | — |  Darryl Jacobi | shade-matchdamaged | 2h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 14, 2026 | |
| 93603079 | Influencer code not working | Solved | Normal | Maddison Douglas | — |  Katrina Johns | Chat | — | 1d | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 91336674 | Allergic reaction concern | Closed | Normal | Maddison Douglas | — |  Garth Dooley | appdamaged | 18h | ○Sent, no reply | — | — | — | Dec 16, 2025 | Dec 22, 2025 | |
| 91322186 | Cancel order request | Solved | Normal | Maddison Douglas | — | Katrina Johns | fragrancewholesale | 6h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 40057141 | Question about product ingredients | Open | High | Maddison Douglas | — |  Jacklyn Dare | Phone | wholesaledamaged | - | —Skipped | — | — | — | Dec 11, 2025 | - |
| 40709881 | Item authenticity concern | Solved | Normal | Maddison Douglas | — | Jacklyn Dare | bopisfragrancedamaged | 17h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 60147422 | Return after 30-day window | Solved | Urgent | Maddison Douglas | — | Darryl Jacobi | appdamaged | 5d 15h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 98166624 | Return after 30-day window | Solved | Normal | Maddison Douglas | — | Darryl Jacobi | loyaltydamagedshade-match | 1h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 63032361 | Gift card balance question | Solved | Normal | Maddison Douglas | — | Katrina Johns | — | 7h | ⊘Not fired | — | — | — | Nov 26, 2025 | - | |
| 97467654 | Store experience feedback | Solved | Urgent | Maddison Douglas | — | Darryl Jacobi | shippingshade-matchgift-card | 4h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 42232919 | Store experience feedback | Pending | Normal | Maddison Douglas | — |  Chaz Renner | returnsshade-matchapp | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 55920394 | Birthday gift not received | Closed | Low | Maddison Douglas | — |  Ignatius Cummerata | Social | bopisloyalty | 1d 19h | ⊘Not fired | — | — | — | Nov 5, 2025 | Nov 14, 2025 |
| 04456788 | Where is my order? | Solved | High | Maddison Douglas | — |  Leonard Waters-Howell | damagedvipsamples | 5h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 78165972 | Wholesale order question | Pending | Normal | Maddison Douglas | — |  Steve O'Conner | Chat | shade-matchinfluencer | - | —Skipped | — | — | — | Oct 6, 2025 | - |
| 30844173 | Store experience feedback | Solved | Low | Maddison Douglas | — | Amely Pacocha | shade-matchvipinfluencer | 1d | ●Responded | 2/5 | — | — | Sep 30, 2025 | - | |
| 13043005 | Item authenticity concern | Closed | Normal | Maddison Douglas | — | Chaz Renner | returnsinfluencershipping | 2d 9h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 28, 2025 | |
| 26686848 | Question about product ingredients | Solved | High | Maddison Douglas | — |  Kaela Friesen | Chat | conversation-mockupappvip | 3d 7h | ●Responded | 3/5 | 88 | Sep 10, 2025 | - | |
| 42130059 | App login problem | Closed | Low | Maddison Douglas | — | Mr. Cade Senger | Phone | returnsgift-card | 2d 13h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 8, 2025 |
| 27495513 | Order arrived damaged | Pending | Normal | Maddison Douglas | — | Dr. Mandy McLaughlin | damagedgift-card | - | —Skipped | — | — | — | Aug 21, 2025 | - | |
| 12000773 | Insider tier issue | Pending | High | Maddison Douglas | — |  Mr. Skyla Trantow | bopissamplesdamaged | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 18194029 | Shipping cost question | Open | Normal | Maddison Douglas | — | Leonard Waters-Howell | Chat | — | - | —Skipped | — | — | — | Aug 19, 2025 | - |
| 33654103 | Lost package follow-up | Solved | Normal | Maddison Douglas | — | Mr. Skyla Trantow | bopisfragrance | 4h | ●Responded | 5/5 | — | — | Aug 18, 2025 | - | |
| 28909506 | Allergic reaction concern | Open | Normal | Maddison Douglas | — | Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Jul 28, 2025 | - |
| 97323668 | Foundation match help | Closed | Normal | Maddison Douglas | — | Yazmin Jast | Phone | shade-matchdamaged | 1h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 12, 2025 |
| 05198190 | Klarna / Afterpay split issue | Solved | High | Maddison Douglas | — |  Julie Hodkiewicz | Chat | influencervip | 1h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 24520668 | Allergic reaction concern | Open | Normal | Maddison Douglas | — |  Eula McKenzie | Chat | influencer | - | —Skipped | — | — | — | Jun 11, 2025 | - |
| 88235263 | Discount code not working | Solved | Low | Maddison Douglas | — | Ignatius Cummerata | Phone | appinfluencersamples | 1h | ●Responded | 5/5 | — | — | Jun 8, 2025 | - |
| 04986278 | Restock alert for backorder | Pending | Low | Maddison Douglas | — | Darryl Jacobi | apprefundwholesale | - | —Skipped | — | — | — | Jun 5, 2025 | - | |
| 55457459 | Where is my order? | Solved | Normal | Maddison Douglas | — | Katrina Johns | — | 8d 5h | ●Responded | 2/5 | — | — | Jun 5, 2025 | - | |
| 50617387 | Shipping cost question | Solved | Normal | Maddison Douglas | — | Leonard Waters-Howell | Chat | shippingappgift-card | 4h | ●Responded | 4/11 | — | — | May 26, 2025 | - |