Shipping cost question

External ID: 87650206

Activity

Thursday, October 23, 2025

Rocky KochCustomerlive chat·Oct 23, 2025, 2:00 PM

Hello, I had a question about an order I placed last week. Hoping you can help.

Ticket created·by Rocky Koch·Oct 23, 2025, 2:00 PM

Assigned to Kaela Friesen·Bloom Automation·Oct 23, 2025, 2:01 PM

Rocky KochCustomerlive chat·Oct 23, 2025, 4:59 PM

Hi! Sorry to follow up so soon, just wanted to make sure this didn't get missed.

Thank you! That works for me. Let me know once it's sorted.

Oct 23, 2025, 4:59 PM

Oct 23, 2025, 4:59 PM·internalInternal noteDr. Mandy McLaughlin

Second time this customer has reported a damaged box from the SoHo warehouse. Flagging to packaging QA.

Oct 23, 2025, 4:59 PM·live chatAgentKaela Friesen

Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.

Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.

Oct 23, 2025, 4:59 PM

Done and done! Confirmation should hit your inbox in the next few minutes. Reach out anytime.

Oct 23, 2025, 4:59 PM

Solved by Kaela Friesen·Oct 23, 2025, 5:00 PM

Survey sent to customer·Bloom Automation·Oct 23, 2025, 5:02 PM

Oct 23, 2025, 8:38 PM·live chatAgentKaela Friesen

Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.

Status changed from new to open·by Kaela Friesen·Oct 23, 2025, 8:38 PM

75AI scoredScored 8 months ago by Mock providerOpen in Coaching

Survey sent, no response yet