Rocky Koch
lionel.carroll66@yahoo.com
Showing 1 - 43 of 43
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35399655 | Influencer code not working | Solved | Low | Rocky Koch | — |  Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 85350430 | Restock alert for backorder | Closed | Normal | Rocky Koch | — |  Miss Amber Hintz Sr. | — | 2d 22h | ○Sent, no reply | — | — | — | Apr 17, 2026 | Apr 21, 2026 | |
| 21626243 | Lost package follow-up | Pending | High | Rocky Koch | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Apr 3, 2026 | - |
| 08498622 | BOPIS order cancelled at store | Solved | Normal | Rocky Koch | — |  Katrina Johns | appshade-matchinfluencer | 5h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 06989071 | BOPIS pickup not ready | Solved | Normal | Rocky Koch | — |  Yazmin Jast | Chat | — | 5h | ●Responded | 5/5 | — | — | Mar 6, 2026 | - |
| 74443872 | BOPIS order cancelled at store | Solved | Low | Rocky Koch | — |  Steve O'Conner | damagedshade-matchsamples | 7h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 36574489 | Birthday gift not received | Closed | Normal | Rocky Koch | — |  Vilma Gusikowski | Chat | app | 4h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 7, 2026 |
| 61557669 | Item authenticity concern | Solved | Low | Rocky Koch | — |  Darryl Jacobi | — | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 64737600 | Missing samples in order | Solved | Normal | Rocky Koch | — |  Julie Hodkiewicz | Chat | apprefundfragrance | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 94529685 | Where is my order? | Closed | Normal | Rocky Koch | — |  Kip Schroeder IV | Chat | influencershade-matchsamples | 1h | ●Responded | 10/11 | — | — | Jan 12, 2026 | Jan 18, 2026 |
| 47452711 | Restock alert for backorder | Solved | Normal | Rocky Koch | — | Steve O'Conner | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - |
| 88392830 | Return after 30-day window | Solved | Normal | Rocky Koch | — |  Faith Hilll | loyaltyfragrance | 18h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 24978567 | BOPIS pickup not ready | Solved | Normal | Rocky Koch | — | Darryl Jacobi | Chat | shade-matchfragrance | 6h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - |
| 12827773 | Item authenticity concern | Solved | Normal | Rocky Koch | — |  Mr. Eliza Gerhold IV | shippinggift-cardsamples | 6h | ⊘Not fired | — | — | — | Dec 17, 2025 | - | |
| 00367633 | BOPIS pickup not ready | Closed | Normal | Rocky Koch | — |  Eula McKenzie | fragrance | 6h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 20, 2025 | |
| 94720715 | Gift card balance question | Solved | Low | Rocky Koch | — | Katrina Johns | Chat | shade-matchrefundshipping | 2h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 19298398 | Wholesale order question | Solved | Normal | Rocky Koch | — |  Mr. Skyla Trantow | damagedshade-matchgift-card | 17h | ●Responded | 9/11 | — | — | Nov 14, 2025 | - | |
| 58843863 | BOPIS order cancelled at store | Solved | High | Rocky Koch | — | Faith Hilll | — | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 91819843 | Price match request | Solved | High | Rocky Koch | — | Faith Hilll | Social | vipshade-match | 13h | ⊘Not fired | — | — | — | Oct 24, 2025 | - |
| 87650206 | Shipping cost question | Solved | Normal | Rocky Koch | — |  Kaela Friesen | Chat | conversation-mockup | 3h | ○Sent, no reply | — | 75 | Oct 23, 2025 | - | |
| 38612102 | Cancel subscription / Auto-replenish | Solved | Normal | Rocky Koch | — |  Oscar O'Hara | Chat | returns | 6h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - |
| 37513099 | Missing samples in order | Solved | Urgent | Rocky Koch | — | Steve O'Conner | — | 4h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | |
| 69487152 | Refund not received | Solved | Normal | Rocky Koch | — | Kaela Friesen | wholesale | 1h | ●Responded | 5/5 | — | — | Oct 10, 2025 | - | |
| 32391715 | Discount code not working | Solved | High | Rocky Koch | — | Katrina Johns | Chat | vipreturns | 2h | ●Responded | 9/11 | — | — | Sep 17, 2025 | - |
| 19403735 | Shipping cost question | Solved | Normal | Rocky Koch | — |  Chaz Renner | fragrance | 3h | ●Responded | 1/5 | — | — | Sep 7, 2025 | - | |
| 16486739 | App crashes at checkout | Pending | Normal | Rocky Koch | — | Kip Schroeder IV | influencerloyaltyfragrance | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 77235095 | Store experience feedback | Closed | Low | Rocky Koch | — | Chaz Renner | gift-card | 2d 13h | ●Responded | 4/5 | — | — | Aug 28, 2025 | Sep 6, 2025 | |
| 30615582 | BOPIS order cancelled at store | Solved | Low | Rocky Koch | — |  Mr. Lonie Hudson | Chat | gift-card | 17h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 16185142 | Wrong shade sent | Closed | Normal | Rocky Koch | — | Mr. Lonie Hudson | Chat | gift-cardinfluencershipping | 4h | ○Sent, no reply | — | — | — | Aug 6, 2025 | Aug 13, 2025 |
| 09946341 | Allergic reaction concern | Solved | Normal | Rocky Koch | — | Mr. Lonie Hudson | shippingloyaltyrefund | 1h | ⊘Not fired | — | — | — | Jul 31, 2025 | - | |
| 58601711 | Discount code not working | Pending | Normal | Rocky Koch | — | Mr. Eliza Gerhold IV | appbopis | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 93409773 | Allergic reaction concern | Closed | Normal | Rocky Koch | — | Faith Hilll | Chat | apployaltywholesale | 4h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 5, 2025 |
| 44822853 | Insider tier issue | Solved | Low | Rocky Koch | — |  Dr. Mandy McLaughlin | — | 6h | ●Responded | 7/11 | — | — | Jul 23, 2025 | - | |
| 38801401 | Store experience feedback | Pending | Low | Rocky Koch | — | Eula McKenzie | Social | — | - | —Skipped | — | — | — | Jul 21, 2025 | - |
| 02040355 | Klarna / Afterpay split issue | Pending | High | Rocky Koch | — | Katrina Johns | vip | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 40191273 | BOPIS pickup not ready | Closed | Normal | Rocky Koch | — | Yazmin Jast | samplesreturns | 12h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 15, 2025 | |
| 72520541 | Wrong shade sent | Solved | High | Rocky Koch | — |  Amely Pacocha | Chat | loyaltygift-cardapp | 15h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 78977336 | Influencer code not working | Solved | Normal | Rocky Koch | — | Mr. Lonie Hudson | shipping | 4h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 10405268 | Order arrived damaged | Solved | Normal | Rocky Koch | — | Dr. Mandy McLaughlin | Chat | — | 2h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - |
| 80675500 | Store experience feedback | Closed | Normal | Rocky Koch | — | Katrina Johns | Chat | shade-match | 11h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 18, 2025 |
| 33688693 | Question about product ingredients | Solved | Normal | Rocky Koch | — | Chaz Renner | gift-card | 4h | ⊘Not fired | — | — | — | Jun 8, 2025 | - | |
| 73078120 | Question about product ingredients | Solved | Low | Rocky Koch | — | Chaz Renner | returns | 2d 2h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - | |
| 21182701 | Item authenticity concern | Solved | Low | Rocky Koch | — | Vilma Gusikowski | shade-matchsamples | 2d 15h | ●Responded | 2/5 | — | — | Jun 2, 2025 | - |