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01568565
01568565
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Restock alert for backorder
Arnold Kuvalis
elite tier
handled by
Faith Hilll
75
AI scored
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Arnold Kuvalis
Jan 12, 2:00 PM
M1
Hey there — could you take a look at my account? Something doesn't seem right with my last purchase.
Faith Hilll
Jan 12, 2:08 PM
M2
Thanks for the patience — I just want to make sure I look at this carefully before getting back to you with the right answer.
Resolution Quality
Communication
Empathy
Arnold Kuvalis
Jan 12, 8:45 PM
M3
Thanks for getting back to me so quickly. Any update on the next steps?
Faith Hilll
Jan 13, 3:22 AM
M4
Hi there! I've got your order pulled up. Let me check a couple of things with our team and circle back.
Communication
Empathy
Faith Hilll
Jan 13, 9:59 AM
M5
All handled. I really appreciate your understanding — please don't hesitate to come back if anything else comes up.
Communication
Process & Ownership
End of conversation
