Ed Ritchie
cameron11@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 57474411Allergic reaction concern | Ed Ritchie |  Vilma Gusikowski | Mar 28, 2026, 8:12 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 60398691Gift card balance question | Ed Ritchie |  Tommy Kuvalis | Mar 21, 2026, 1:15 AM |
| 9/11 | The selection, the service, the app — all top tier. | 44318799Shipping cost question | Ed Ritchie |  Faith Hilll | Jan 18, 2026, 4:55 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 16541455Birthday gift not received | Ed Ritchie |  Amely Pacocha | Nov 18, 2025, 5:30 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 93985370Insider tier issue | Ed Ritchie |  Jacklyn Dare | Nov 7, 2025, 5:37 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 34199694Shipping cost question | Ed Ritchie |  Darryl Jacobi | Oct 30, 2025, 2:08 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 41061608Where is my order? | Ed Ritchie |  Mr. Skyla Trantow | Jul 2, 2025, 7:03 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 54871040BOPIS order cancelled at store | Ed Ritchie |  Dr. Mandy McLaughlin | Jun 29, 2025, 5:28 AM |
| 4/5 | Integrate the wishlist with stock alerts. | 55196853Item authenticity concern | Ed Ritchie |  Lily Raynor | Jun 29, 2025, 2:21 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 47756427Allergic reaction concern | Ed Ritchie | Dr. Mandy McLaughlin | Jun 9, 2025, 10:24 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 00522225Question about product ingredients | Ed Ritchie |  Julie Hodkiewicz | May 31, 2025, 4:13 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 48885466Return after 30-day window | Ed Ritchie |  Miss Amber Hintz Sr. | May 28, 2025, 1:23 PM |