Ed Ritchie
cameron11@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53045159 | Address change after shipping | Solved | Normal | Ed Ritchie | — |  Kaela Friesen | Chat | wholesaleloyalty | 3h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 27030949 | Pro discount enrollment | Solved | High | Ed Ritchie | — |  Mr. Skyla Trantow | Chat | wholesalereturnsvip | 16h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 00192895 | Missing samples in order | Closed | Normal | Ed Ritchie | — | Mr. Skyla Trantow | Chat | — | 6h | ○Sent, no reply | — | — | — | May 16, 2026 | May 18, 2026 |
| 20693193 | Missing samples in order | Solved | Low | Ed Ritchie | — |  Amely Pacocha | — | 9h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 23495580 | Insider tier issue | Pending | Normal | Ed Ritchie | — |  Katrina Johns | Chat | shippingappsamples | - | —Skipped | — | — | — | May 10, 2026 | - |
| 42465206 | Gift card balance question | Solved | Normal | Ed Ritchie | — |  Faith Hilll | Chat | bopis | 2h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 06589057 | Insider tier issue | Pending | High | Ed Ritchie | — |  Steve O'Conner | shipping | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 14000767 | Cancel subscription / Auto-replenish | Pending | Normal | Ed Ritchie | — |  Oscar O'Hara | refundfragrancebopis | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 67890498 | Loyalty points not posting | Solved | Normal | Ed Ritchie | — |  Kip Schroeder IV | Social | wholesalereturns | 6h | ⊘Not fired | — | — | — | Apr 10, 2026 | - |
| 57474411 | Allergic reaction concern | Closed | Low | Ed Ritchie | — |  Vilma Gusikowski | Chat | loyaltyinfluencer | 22h | ●Responded | 4/5 | — | — | Mar 25, 2026 | Mar 29, 2026 |
| 60398691 | Gift card balance question | Solved | Normal | Ed Ritchie | — |  Tommy Kuvalis | — | 6h | ●Responded | 5/5 | — | — | Mar 19, 2026 | - | |
| 90575581 | Cancel subscription / Auto-replenish | Closed | High | Ed Ritchie | — |  Yazmin Jast | — | 5h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 8, 2026 | |
| 23854327 | App crashes at checkout | Solved | Low | Ed Ritchie | — | Kip Schroeder IV | wholesalesamples | 17h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |
| 98892389 | Insider tier issue | Solved | High | Ed Ritchie | — | Oscar O'Hara | Chat | — | 7h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - |
| 62263759 | Allergic reaction concern | Solved | Low | Ed Ritchie | — |  Mr. Eliza Gerhold IV | Phone | influencerbopis | 2d 15h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 39771661 | Restock alert for backorder | Solved | Normal | Ed Ritchie | — | Steve O'Conner | samplesshade-match | 4d 2h | ⊘Not fired | — | — | — | Jan 16, 2026 | - | |
| 44318799 | Shipping cost question | Closed | High | Ed Ritchie | — | Faith Hilll | damagedreturnsgift-card | 2d 9h | ●Responded | 9/11 | — | — | Jan 14, 2026 | Jan 19, 2026 | |
| 27295865 | Shipping cost question | Closed | Normal | Ed Ritchie | — | Oscar O'Hara | — | 3h | ○Sent, no reply | — | — | — | Dec 22, 2025 | Dec 29, 2025 | |
| 15546182 | Influencer code not working | Solved | High | Ed Ritchie | — | Kip Schroeder IV | Chat | samplesdamagedapp | 1d 18h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - |
| 42525107 | Klarna / Afterpay split issue | Solved | High | Ed Ritchie | — |  Leonard Waters-Howell | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - |
| 71566085 | Item authenticity concern | Solved | Normal | Ed Ritchie | — |  Chaz Renner | — | 13h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 49364344 | Cancel order request | Closed | Normal | Ed Ritchie | — | Leonard Waters-Howell | fragranceshade-match | 6h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 28, 2025 | |
| 02599766 | BOPIS pickup not ready | Closed | Normal | Ed Ritchie | — | Tommy Kuvalis | loyaltyfragranceapp | 1d | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | |
| 16541455 | Birthday gift not received | Closed | Low | Ed Ritchie | — | Amely Pacocha | Chat | wholesalevipgift-card | 2d 2h | ●Responded | 1/5 | — | — | Nov 15, 2025 | Nov 19, 2025 |
| 31319589 | Refund not received | Pending | Normal | Ed Ritchie | — | Yazmin Jast | Chat | damagedapp | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 93985370 | Insider tier issue | Solved | Normal | Ed Ritchie | — |  Jacklyn Dare | — | 2h | ●Responded | 5/5 | — | — | Nov 6, 2025 | - | |
| 34199694 | Shipping cost question | Solved | Normal | Ed Ritchie | — |  Darryl Jacobi | influencer | 5h | ●Responded | 9/11 | — | — | Oct 28, 2025 | - | |
| 62413992 | BOPIS order cancelled at store | Open | High | Ed Ritchie | — | Oscar O'Hara | — | - | —Skipped | — | — | — | Oct 20, 2025 | - | |
| 86354737 | Loyalty points not posting | Closed | Normal | Ed Ritchie | — |  Ignatius Cummerata | shippingrefund | 19h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 11, 2025 | |
| 65161774 | Discount code not working | Solved | High | Ed Ritchie | — | Amely Pacocha | Chat | influencershippingapp | 6d 9h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - |
| 18288329 | App login problem | Open | Normal | Ed Ritchie | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 48359639 | BOPIS pickup not ready | Solved | Normal | Ed Ritchie | — |  Miss Amber Hintz Sr. | wholesaleloyalty | 2d 21h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 87923660 | App login problem | Solved | High | Ed Ritchie | — | Steve O'Conner | — | 4h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 93296823 | Return after 30-day window | Solved | Normal | Ed Ritchie | — | Katrina Johns | Chat | shippingvipfragrance | 13h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 54997565 | Restock alert for backorder | Closed | High | Ed Ritchie | — | Darryl Jacobi | Chat | — | 20h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 19, 2025 |
| 16305022 | Store experience feedback | Solved | Low | Ed Ritchie | — | Vilma Gusikowski | loyaltyapp | 2d 3h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 41061608 | Where is my order? | Solved | High | Ed Ritchie | — | Mr. Skyla Trantow | damagedrefund | 6h | ●Responded | 5/5 | — | — | Jun 30, 2025 | - | |
| 54871040 | BOPIS order cancelled at store | Solved | Normal | Ed Ritchie | — |  Dr. Mandy McLaughlin | Chat | shipping | 2h | ●Responded | 5/5 | — | — | Jun 28, 2025 | - |
| 55196853 | Item authenticity concern | Solved | Normal | Ed Ritchie | — |  Lily Raynor | Chat | vipbopis | 2h | ●Responded | 4/5 | — | — | Jun 27, 2025 | - |
| 47756427 | Allergic reaction concern | Solved | Normal | Ed Ritchie | — | Dr. Mandy McLaughlin | fragrancesamples | 4h | ●Responded | 4/5 | — | — | Jun 8, 2025 | - | |
| 00522225 | Question about product ingredients | Solved | Normal | Ed Ritchie | — |  Julie Hodkiewicz | Chat | — | 3h | ●Responded | 5/5 | — | — | May 29, 2025 | - |
| 48885466 | Return after 30-day window | Solved | Urgent | Ed Ritchie | — | Miss Amber Hintz Sr. | loyalty | 4h | ●Responded | 4/5 | — | — | May 26, 2025 | - |