Darrel Murazik
House of Lumière·aurelio94@houseoflumiere.co
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 49231652Refund not received | Darrel Murazik |  Mr. Skyla Trantow | Apr 12, 2026, 10:48 PM |
| 5/5 | Better in-store / online inventory sync. | 48502163Loyalty points not posting | Darrel Murazik |  Lily Raynor | Mar 26, 2026, 6:33 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 30557134Gift card balance question | Darrel Murazik |  Chaz Renner | Mar 25, 2026, 2:45 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 95962981Wholesale order question | Darrel Murazik | Chaz Renner | Jan 21, 2026, 4:25 PM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 20905065Insider tier issue | Darrel Murazik |  Miss Amber Hintz Sr. | Jan 6, 2026, 6:31 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 46365306Where is my order? | Darrel Murazik |  Steve O'Conner | Dec 26, 2025, 7:47 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 27926234Wrong shade sent | Darrel Murazik | Lily Raynor | Sep 14, 2025, 5:08 AM |
| 2/5 | Bring back the discontinued matte foundation line. | 13553901Item authenticity concern | Darrel Murazik | Steve O'Conner | Aug 5, 2025, 3:14 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 73630179Restock alert for backorder | Darrel Murazik |  Mr. Eliza Gerhold IV | Jul 15, 2025, 2:50 AM |