Darrel Murazik
House of Lumière·aurelio94@houseoflumiere.co
Showing 1 - 32 of 32
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 03530931 | Insider tier issue | Open | Normal | Darrel Murazik | House of Lumière |  Mr. Lonie Hudson | Chat | fragranceappreturns | - | —Skipped | — | — | — | May 12, 2026 | - |
| 46789975 | Cancel subscription / Auto-replenish | Solved | Normal | Darrel Murazik | House of Lumière | Mr. Lonie Hudson | damagedrefund | 18h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 49231652 | Refund not received | Closed | Normal | Darrel Murazik | House of Lumière |  Mr. Skyla Trantow | Phone | fragrance | 7h | ●Responded | 5/5 | — | — | Apr 12, 2026 | Apr 19, 2026 |
| 35729961 | Shipping cost question | Solved | Normal | Darrel Murazik | House of Lumière |  Dr. Mandy McLaughlin | Chat | influencerfragrance | 2h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 93399538 | BOPIS pickup not ready | Solved | Normal | Darrel Murazik | House of Lumière |  Kaela Friesen | Social | — | 10h | ⊘Not fired | — | — | — | Apr 2, 2026 | - |
| 21103141 | Cancel order request | Solved | Low | Darrel Murazik | House of Lumière |  Oscar O'Hara | bopis | 18h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - | |
| 48502163 | Loyalty points not posting | Solved | Normal | Darrel Murazik | House of Lumière |  Lily Raynor | samplesinfluencer | 6h | ●Responded | 5/5 | — | — | Mar 24, 2026 | - | |
| 30557134 | Gift card balance question | Solved | Low | Darrel Murazik | House of Lumière |  Chaz Renner | Chat | samplesvip | 4h | ●Responded | 5/5 | — | — | Mar 23, 2026 | - |
| 97781932 | Pro discount enrollment | Open | Normal | Darrel Murazik | House of Lumière |  Jacklyn Dare | Phone | samples | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 25400491 | Pro discount enrollment | Solved | Normal | Darrel Murazik | House of Lumière | Dr. Mandy McLaughlin | Phone | — | 2h | ⊘Not fired | — | — | — | Feb 14, 2026 | - |
| 96531754 | Question about product ingredients | Closed | Low | Darrel Murazik | House of Lumière |  Mr. Cade Senger | gift-cardloyalty | 14h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 14, 2026 | |
| 44489121 | BOPIS order cancelled at store | Solved | Urgent | Darrel Murazik | House of Lumière | Chaz Renner | Phone | influencergift-cardwholesale | 2d 16h | ⊘Not fired | — | — | — | Jan 22, 2026 | - |
| 05205460 | Wholesale order question | Closed | Normal | Darrel Murazik | House of Lumière | Oscar O'Hara | Chat | gift-cardshade-matchvip | 3d | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 30, 2026 |
| 95962981 | Wholesale order question | Solved | Normal | Darrel Murazik | House of Lumière | Chaz Renner | Chat | shipping | 15h | ●Responded | 5/5 | — | — | Jan 19, 2026 | - |
| 90148008 | Where is my order? | Pending | Low | Darrel Murazik | House of Lumière |  Vilma Gusikowski | loyalty | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 57984973 | Discount code not working | Solved | Normal | Darrel Murazik | House of Lumière | Oscar O'Hara | Social | shippingappvip | 3h | ⊘Not fired | — | — | — | Jan 14, 2026 | - |
| 20905065 | Insider tier issue | Closed | Low | Darrel Murazik | House of Lumière |  Miss Amber Hintz Sr. | Chat | samplesgift-cardfragrance | 4d 23h | ●Responded | 4/11 | — | — | Dec 31, 2025 | Jan 8, 2026 |
| 91764634 | BOPIS order cancelled at store | Open | Low | Darrel Murazik | House of Lumière | Chaz Renner | influencer | - | —Skipped | — | — | — | Dec 28, 2025 | - | |
| 12717403 | Wrong shade sent | Solved | High | Darrel Murazik | House of Lumière | Chaz Renner | Chat | app | 15h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 46365306 | Where is my order? | Closed | Normal | Darrel Murazik | House of Lumière |  Steve O'Conner | Chat | bopisvip | 3h | ●Responded | 5/5 | — | — | Dec 25, 2025 | Dec 26, 2025 |
| 42324011 | Klarna / Afterpay split issue | Solved | Normal | Darrel Murazik | House of Lumière | Dr. Mandy McLaughlin | wholesale | 6h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 41125295 | Item authenticity concern | Solved | High | Darrel Murazik | House of Lumière | Kaela Friesen | Chat | — | 3h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 06853976 | Insider tier issue | Open | Normal | Darrel Murazik | House of Lumière |  Garth Dooley | Chat | loyalty | - | —Skipped | — | — | — | Oct 2, 2025 | - |
| 75969788 | Question about product ingredients | Solved | Urgent | Darrel Murazik | House of Lumière |  Julie Hodkiewicz | app | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 27926234 | Wrong shade sent | Closed | High | Darrel Murazik | House of Lumière | Lily Raynor | shade-matchwholesale | 4h | ●Responded | 4/5 | — | — | Sep 12, 2025 | Sep 15, 2025 | |
| 83628341 | Shipping cost question | Solved | Normal | Darrel Murazik | House of Lumière | Miss Amber Hintz Sr. | Social | samples | 1d 19h | ⊘Not fired | — | — | — | Sep 2, 2025 | - |
| 28219895 | Klarna / Afterpay split issue | Pending | Low | Darrel Murazik | House of Lumière | Garth Dooley | Chat | returnsbopisrefund | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 75657596 | Pro discount enrollment | Closed | Normal | Darrel Murazik | House of Lumière | Steve O'Conner | Chat | shade-matchbopiswholesale | 1d 13h | ○Sent, no reply | — | — | — | Aug 15, 2025 | Aug 21, 2025 |
| 01984285 | Klarna / Afterpay split issue | Closed | High | Darrel Murazik | House of Lumière |  Tommy Kuvalis | — | 15h | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 21, 2025 | |
| 13553901 | Item authenticity concern | Solved | Normal | Darrel Murazik | House of Lumière | Steve O'Conner | shippingrefundwholesale | 7d 8h | ●Responded | 2/5 | — | — | Jul 27, 2025 | - | |
| 45078143 | Store experience feedback | Solved | Normal | Darrel Murazik | House of Lumière | Julie Hodkiewicz | refundapp | 6d 1h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | |
| 73630179 | Restock alert for backorder | Closed | Urgent | Darrel Murazik | House of Lumière |  Mr. Eliza Gerhold IV | — | 1d 15h | ●Responded | 4/5 | — | — | Jul 12, 2025 | Jul 19, 2025 |