Jordi Kertzmann
tessie.kiehn-hills@hotmail.com
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 27515240Shipping cost question | Jordi Kertzmann |  Steve O'Conner | Mar 26, 2026, 9:46 PM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 08181673Gift card balance question | Jordi Kertzmann |  Amely Pacocha | Mar 21, 2026, 9:15 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 60394892Item authenticity concern | Jordi Kertzmann |  Garth Dooley | Jan 18, 2026, 7:52 AM |
| 1/11 | Won't recommend until the basics are fixed. | 94584622Foundation match help | Jordi Kertzmann |  Kaela Friesen | Jan 7, 2026, 10:40 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 78933741Refund not received | Jordi Kertzmann | Kaela Friesen | Jan 2, 2026, 1:47 AM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 32591305Missing items in shipment | Jordi Kertzmann |  Kip Schroeder IV | Aug 15, 2025, 7:29 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 51992606Wholesale order question | Jordi Kertzmann | Kip Schroeder IV | Jul 16, 2025, 4:00 AM |