Shanie Wolff
cristina_okuneva@gmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 88398298Wholesale order question | Shanie Wolff |  Tommy Kuvalis | May 12, 2026, 2:46 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 44779794Loyalty points not posting | Shanie Wolff |  Darryl Jacobi | May 9, 2026, 2:07 PM |
| 2/5 | The BOPIS pickup was a disaster. Hour-long wait at the store. | 02234948Insider tier issue | Shanie Wolff |  Miss Amber Hintz Sr. | Mar 8, 2026, 12:35 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 84175470Gift card balance question | Shanie Wolff |  Chaz Renner | Dec 10, 2025, 8:38 PM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 62312055Wholesale order question | Shanie Wolff |  Garth Dooley | Nov 28, 2025, 6:33 AM |
| 5/5 | Better samples program — let me actually pick what I want to try. | 40233929App crashes at checkout | Shanie Wolff |  Julie Hodkiewicz | Nov 23, 2025, 8:23 AM |
| 5/5 | Improve the in-store digital experience. | 27275986Wrong shade sent | Shanie Wolff |  Ignatius Cummerata | Sep 27, 2025, 10:39 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 88079548BOPIS order cancelled at store | Shanie Wolff |  Katrina Johns | Sep 26, 2025, 10:03 AM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 56592139Missing items in shipment | Shanie Wolff |  Lily Raynor | Sep 3, 2025, 2:41 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 00583859Lost package follow-up | Shanie Wolff |  Vilma Gusikowski | Aug 21, 2025, 6:58 AM |
| 4/5 | Better samples program — let me actually pick what I want to try. | 46615258App login problem | Shanie Wolff | Ignatius Cummerata | Jul 26, 2025, 9:22 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 65627971Missing items in shipment | Shanie Wolff | Garth Dooley | Jul 8, 2025, 12:30 AM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 15142987Discount code not working | Shanie Wolff | Miss Amber Hintz Sr. | Jun 30, 2025, 1:23 PM |
| 5/5 | I want a true virtual Beauty Advisor consultation built in. | 87551668Klarna / Afterpay split issue | Shanie Wolff | Lily Raynor | Jun 21, 2025, 7:39 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 65618878Klarna / Afterpay split issue | Shanie Wolff | Tommy Kuvalis | May 26, 2025, 10:56 AM |