Roberta Schmeler
marcia_balistreri59@hotmail.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Big fan. Their customer service has saved me more than once. | 78707885Pro discount enrollment | Roberta Schmeler |  Amely Pacocha | May 21, 2026, 1:20 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 30321412Lost package follow-up | Roberta Schmeler |  Darryl Jacobi | Mar 15, 2026, 4:11 PM |
| 10/11 | The selection, the service, the app — all top tier. | 97478306Missing items in shipment | Roberta Schmeler |  Mr. Cade Senger | Feb 22, 2026, 8:48 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 29733849Return after 30-day window | Roberta Schmeler |  Yazmin Jast | Dec 7, 2025, 8:23 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 29762557Cancel subscription / Auto-replenish | Roberta Schmeler |  Ignatius Cummerata | Nov 28, 2025, 3:52 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 42582281Cancel subscription / Auto-replenish | Roberta Schmeler |  Julie Hodkiewicz | Nov 19, 2025, 7:08 PM |
| 5/5 | Two clicks and my Insider tier was restored. Zero friction. | 50418660Foundation match help | Roberta Schmeler |  Faith Hilll | Oct 9, 2025, 7:26 PM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 36201524Klarna / Afterpay split issue | Roberta Schmeler | Mr. Cade Senger | Sep 27, 2025, 2:10 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 82331661BOPIS pickup not ready | Roberta Schmeler |  Mr. Skyla Trantow | Aug 31, 2025, 9:07 PM |