Reanna Weber
Aurora Hotels Group·delilah_lynch@aurorahotels.co
Showing 1 - 7 of 7
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Reward longtime customers more meaningfully. | 28565076Price match request | Reanna Weber |  Oscar O'Hara | May 14, 2026, 4:14 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 39041054Wrong shade sent | Reanna Weber |  Darryl Jacobi | Apr 3, 2026, 10:02 PM |
| 4/11 | Lost loyalty points in a migration. Never got them back. Done. | 52519833Gift card balance question | Reanna Weber |  Chaz Renner | Nov 15, 2025, 8:27 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 75767981Store experience feedback | Reanna Weber |  Lily Raynor | Jul 15, 2025, 2:35 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 21568807Klarna / Afterpay split issue | Reanna Weber | Lily Raynor | Jun 9, 2025, 5:42 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 62226189Wrong shade sent | Reanna Weber |  Mr. Cade Senger | Jun 5, 2025, 1:50 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 40006253BOPIS order cancelled at store | Reanna Weber | Lily Raynor | May 30, 2025, 3:39 PM |