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CustomersReanna Weber

Reanna Weber

Aurora Hotels Group·delilah_lynch@aurorahotels.co
Tickets35Responses7
Showing 1 - 35 of 35
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Priority
Customer
Company
Assigned to
Channel
Tags
Resolution
Survey state
Response
QA
Signals
Created
Closed
28565076Price match requestSolvedLowReanna WeberAurora Hotels GroupOscar O'HaraEmail—5h●Responded5/5——May 13, 2026-
80208966Missing items in shipmentSolvedNormalReanna WeberAurora Hotels GroupDr. Mandy McLaughlinChat
shippingrefund
22h○Sent, no reply———Apr 13, 2026-
39041054Wrong shade sentClosedNormalReanna WeberAurora Hotels GroupDarryl JacobiEmail
loyaltyfragranceshade-match
1h●Responded5/5——Apr 2, 2026Apr 8, 2026
64806784BOPIS pickup not readySolvedHighReanna WeberAurora Hotels GroupYazmin JastEmail
returns
2d 7h⊘Not fired———Mar 24, 2026-
10837901Loyalty points not postingSolvedNormalReanna WeberAurora Hotels GroupMr. Skyla TrantowEmail
refund
5h○Sent, no reply———Mar 2, 2026-
67367752BOPIS order cancelled at storeSolvedNormalReanna WeberAurora Hotels GroupDarryl JacobiEmail—6h⊘Not fired———Feb 18, 2026-
92637770Refund not receivedSolvedLowReanna WeberAurora Hotels GroupGarth DooleyEmail
influencer
12h○Sent, no reply———Feb 1, 2026-
31087435Missing items in shipmentSolvedHighReanna WeberAurora Hotels GroupAmely PacochaEmail
shade-match
7h○Sent, no reply———Jan 15, 2026-
67046022Missing samples in orderClosedNormalReanna WeberAurora Hotels GroupMiss Amber Hintz Sr.Email
appfragrance
3h○Sent, no reply———Jan 1, 2026Jan 7, 2026
31171389Question about product ingredientsPendingHighReanna WeberAurora Hotels GroupSteve O'ConnerPhone
influencer
-—Skipped———Dec 13, 2025-
52834493App login problemSolvedLowReanna WeberAurora Hotels GroupIgnatius CummerataChat
apprefund
4h○Sent, no reply———Nov 20, 2025-
52519833Gift card balance questionSolvedLowReanna WeberAurora Hotels GroupChaz RennerEmail
loyalty
6h●Responded4/11——Nov 13, 2025-
69588542BOPIS order cancelled at storeOpenNormalReanna WeberAurora Hotels GroupTommy KuvalisChat
app
-—Skipped———Oct 12, 2025-
65270967Item authenticity concernClosedLowReanna WeberAurora Hotels GroupSteve O'ConnerChat
returns
5h○Sent, no reply———Sep 25, 2025Sep 30, 2025
28371224App crashes at checkoutSolvedNormalReanna WeberAurora Hotels GroupFaith HilllEmail
vip
5h○Sent, no reply———Sep 25, 2025-
93492148Missing items in shipmentClosedNormalReanna WeberAurora Hotels GroupLeonard Waters-HowellEmail
bopisloyalty
6h⊘Not fired———Sep 18, 2025Sep 19, 2025
63968280Missing items in shipmentPendingNormalReanna WeberAurora Hotels GroupVilma GusikowskiChat
fragranceapp
-—Skipped———Aug 28, 2025-
88102615Insider tier issueSolvedHighReanna WeberAurora Hotels GroupTommy KuvalisChat—2h⊘Not fired———Aug 26, 2025-
70096007Cancel order requestSolvedNormalReanna WeberAurora Hotels GroupMr. Cade SengerSocial—2h⊘Not fired———Aug 21, 2025-
04330541Insider tier issueSolvedNormalReanna WeberAurora Hotels GroupGarth DooleySocial
refundshade-matchvip
1h⊘Not fired———Jul 28, 2025-
87840014Gift card balance questionSolvedLowReanna WeberAurora Hotels GroupOscar O'HaraEmail—5h⊘Not fired———Jul 21, 2025-
30838838Cancel order requestSolvedNormalReanna WeberAurora Hotels GroupDr. Mandy McLaughlinChat
damagedgift-card
10h○Sent, no reply———Jul 21, 2025-
55611764Loyalty points not postingSolvedNormalReanna WeberAurora Hotels GroupIgnatius CummerataChat
gift-cardrefundshade-match
1h○Sent, no reply———Jul 21, 2025-
11059913Foundation match helpPendingHighReanna WeberAurora Hotels GroupKatrina JohnsEmail
shade-match
-—Skipped———Jul 20, 2025-
98395742Missing items in shipmentSolvedNormalReanna WeberAurora Hotels GroupIgnatius CummerataEmail
returnsloyaltyshade-match
6h○Sent, no reply———Jul 18, 2025-
75767981Store experience feedbackSolvedNormalReanna WeberAurora Hotels GroupLily RaynorEmail
returnsrefundinfluencer
5d 1h●Responded3/5——Jul 8, 2025-
34794446Question about product ingredientsClosedLowReanna WeberAurora Hotels GroupMiss Amber Hintz Sr.Social
shade-matchreturns
9h⊘Not fired———Jul 4, 2025Jul 6, 2025
59699371Restock alert for backorderSolvedNormalReanna WeberAurora Hotels GroupJulie HodkiewiczChat—1d 23h○Sent, no reply———Jul 3, 2025-
81207850Pro discount enrollmentSolvedHighReanna WeberAurora Hotels GroupLily RaynorEmail
shade-matchwholesale
5h○Sent, no reply———Jun 28, 2025-
62226189Wrong shade sentClosedHighReanna WeberAurora Hotels GroupMr. Cade SengerEmail—2h●Responded4/5——Jun 4, 2025Jun 8, 2025
21568807Klarna / Afterpay split issueClosedNormalReanna WeberAurora Hotels GroupLily RaynorEmail
bopis
2d 22h●Responded3/5——Jun 4, 2025Jun 12, 2025
65530901Order arrived damagedSolvedLowReanna WeberAurora Hotels GroupKip Schroeder IVChat—2h○Sent, no reply———May 30, 2025-
40006253BOPIS order cancelled at storeSolvedLowReanna WeberAurora Hotels GroupLily RaynorChat
fragranceshipping
4h●Responded3/5——May 28, 2025-
85387826Where is my order?SolvedLowReanna WeberAurora Hotels GroupJacklyn DareEmail—2h○Sent, no reply———May 26, 2025-
69065004Where is my order?PendingNormalReanna WeberAurora Hotels GroupJacklyn DareChat
refundshade-matchbopis
-—Skipped———May 23, 2025-
Page 1 of 1

Properties

Customer
Name
Reanna Weber
Email
delilah_lynch@aurorahotels.co
Loyalty tier
Insider
Company
Aurora Hotels Group
Skin type
normal
Loyalty points
3,333
Lifetime spend
140
Last purchase
Mar 12, 2026
Skin tone
fair
Foundation shade
21N
Skin concerns
uneven-texture, acne
Allergies / restrictions
nut-allergy, nickel-allergy
Favorite brands
Chanel
YTD spend
—
App installed
Yes
App last opened
Apr 19, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
—
Total orders
8
Preferred category
men's
Tickets
Tickets
35
Last seen
May 13, 2026
Responses
Avg rating
3.86