Reanna Weber
Aurora Hotels Group·delilah_lynch@aurorahotels.co
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 28565076 | Price match request | Solved | Low | Reanna Weber | Aurora Hotels Group |  Oscar O'Hara | — | 5h | ●Responded | 5/5 | — | — | May 13, 2026 | - | |
| 80208966 | Missing items in shipment | Solved | Normal | Reanna Weber | Aurora Hotels Group |  Dr. Mandy McLaughlin | Chat | shippingrefund | 22h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 39041054 | Wrong shade sent | Closed | Normal | Reanna Weber | Aurora Hotels Group |  Darryl Jacobi | loyaltyfragranceshade-match | 1h | ●Responded | 5/5 | — | — | Apr 2, 2026 | Apr 8, 2026 | |
| 64806784 | BOPIS pickup not ready | Solved | High | Reanna Weber | Aurora Hotels Group |  Yazmin Jast | returns | 2d 7h | ⊘Not fired | — | — | — | Mar 24, 2026 | - | |
| 10837901 | Loyalty points not posting | Solved | Normal | Reanna Weber | Aurora Hotels Group |  Mr. Skyla Trantow | refund | 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 67367752 | BOPIS order cancelled at store | Solved | Normal | Reanna Weber | Aurora Hotels Group | Darryl Jacobi | — | 6h | ⊘Not fired | — | — | — | Feb 18, 2026 | - | |
| 92637770 | Refund not received | Solved | Low | Reanna Weber | Aurora Hotels Group |  Garth Dooley | influencer | 12h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - | |
| 31087435 | Missing items in shipment | Solved | High | Reanna Weber | Aurora Hotels Group |  Amely Pacocha | shade-match | 7h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 67046022 | Missing samples in order | Closed | Normal | Reanna Weber | Aurora Hotels Group |  Miss Amber Hintz Sr. | appfragrance | 3h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 7, 2026 | |
| 31171389 | Question about product ingredients | Pending | High | Reanna Weber | Aurora Hotels Group |  Steve O'Conner | Phone | influencer | - | —Skipped | — | — | — | Dec 13, 2025 | - |
| 52834493 | App login problem | Solved | Low | Reanna Weber | Aurora Hotels Group |  Ignatius Cummerata | Chat | apprefund | 4h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 52519833 | Gift card balance question | Solved | Low | Reanna Weber | Aurora Hotels Group |  Chaz Renner | loyalty | 6h | ●Responded | 4/11 | — | — | Nov 13, 2025 | - | |
| 69588542 | BOPIS order cancelled at store | Open | Normal | Reanna Weber | Aurora Hotels Group |  Tommy Kuvalis | Chat | app | - | —Skipped | — | — | — | Oct 12, 2025 | - |
| 65270967 | Item authenticity concern | Closed | Low | Reanna Weber | Aurora Hotels Group | Steve O'Conner | Chat | returns | 5h | ○Sent, no reply | — | — | — | Sep 25, 2025 | Sep 30, 2025 |
| 28371224 | App crashes at checkout | Solved | Normal | Reanna Weber | Aurora Hotels Group |  Faith Hilll | vip | 5h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 93492148 | Missing items in shipment | Closed | Normal | Reanna Weber | Aurora Hotels Group |  Leonard Waters-Howell | bopisloyalty | 6h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 19, 2025 | |
| 63968280 | Missing items in shipment | Pending | Normal | Reanna Weber | Aurora Hotels Group |  Vilma Gusikowski | Chat | fragranceapp | - | —Skipped | — | — | — | Aug 28, 2025 | - |
| 88102615 | Insider tier issue | Solved | High | Reanna Weber | Aurora Hotels Group | Tommy Kuvalis | Chat | — | 2h | ⊘Not fired | — | — | — | Aug 26, 2025 | - |
| 70096007 | Cancel order request | Solved | Normal | Reanna Weber | Aurora Hotels Group |  Mr. Cade Senger | Social | — | 2h | ⊘Not fired | — | — | — | Aug 21, 2025 | - |
| 04330541 | Insider tier issue | Solved | Normal | Reanna Weber | Aurora Hotels Group | Garth Dooley | Social | refundshade-matchvip | 1h | ⊘Not fired | — | — | — | Jul 28, 2025 | - |
| 87840014 | Gift card balance question | Solved | Low | Reanna Weber | Aurora Hotels Group | Oscar O'Hara | — | 5h | ⊘Not fired | — | — | — | Jul 21, 2025 | - | |
| 30838838 | Cancel order request | Solved | Normal | Reanna Weber | Aurora Hotels Group | Dr. Mandy McLaughlin | Chat | damagedgift-card | 10h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - |
| 55611764 | Loyalty points not posting | Solved | Normal | Reanna Weber | Aurora Hotels Group | Ignatius Cummerata | Chat | gift-cardrefundshade-match | 1h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - |
| 11059913 | Foundation match help | Pending | High | Reanna Weber | Aurora Hotels Group |  Katrina Johns | shade-match | - | —Skipped | — | — | — | Jul 20, 2025 | - | |
| 98395742 | Missing items in shipment | Solved | Normal | Reanna Weber | Aurora Hotels Group | Ignatius Cummerata | returnsloyaltyshade-match | 6h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 75767981 | Store experience feedback | Solved | Normal | Reanna Weber | Aurora Hotels Group |  Lily Raynor | returnsrefundinfluencer | 5d 1h | ●Responded | 3/5 | — | — | Jul 8, 2025 | - | |
| 34794446 | Question about product ingredients | Closed | Low | Reanna Weber | Aurora Hotels Group | Miss Amber Hintz Sr. | Social | shade-matchreturns | 9h | ⊘Not fired | — | — | — | Jul 4, 2025 | Jul 6, 2025 |
| 59699371 | Restock alert for backorder | Solved | Normal | Reanna Weber | Aurora Hotels Group |  Julie Hodkiewicz | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 81207850 | Pro discount enrollment | Solved | High | Reanna Weber | Aurora Hotels Group | Lily Raynor | shade-matchwholesale | 5h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 62226189 | Wrong shade sent | Closed | High | Reanna Weber | Aurora Hotels Group | Mr. Cade Senger | — | 2h | ●Responded | 4/5 | — | — | Jun 4, 2025 | Jun 8, 2025 | |
| 21568807 | Klarna / Afterpay split issue | Closed | Normal | Reanna Weber | Aurora Hotels Group | Lily Raynor | bopis | 2d 22h | ●Responded | 3/5 | — | — | Jun 4, 2025 | Jun 12, 2025 | |
| 65530901 | Order arrived damaged | Solved | Low | Reanna Weber | Aurora Hotels Group |  Kip Schroeder IV | Chat | — | 2h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 40006253 | BOPIS order cancelled at store | Solved | Low | Reanna Weber | Aurora Hotels Group | Lily Raynor | Chat | fragranceshipping | 4h | ●Responded | 3/5 | — | — | May 28, 2025 | - |
| 85387826 | Where is my order? | Solved | Low | Reanna Weber | Aurora Hotels Group |  Jacklyn Dare | — | 2h | ○Sent, no reply | — | — | — | May 26, 2025 | - | |
| 69065004 | Where is my order? | Pending | Normal | Reanna Weber | Aurora Hotels Group | Jacklyn Dare | Chat | refundshade-matchbopis | - | —Skipped | — | — | — | May 23, 2025 | - |