Devonte Nolan Sr.
orin.huels11@hotmail.com
Showing 1 - 8 of 8
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 27472559Loyalty points not posting | May 17, 2026, 3:20 AM | ||
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 40990764Missing samples in order | Apr 27, 2026, 8:18 PM | ||
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 75150432Missing items in shipment | Feb 23, 2026, 3:44 PM | ||
| 1/5 | Insider status was downgraded incorrectly and no one will fix it. | 78587507Birthday gift not received | Jan 19, 2026, 3:10 AM | ||
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 84955251Where is my order? | Nov 14, 2025, 7:08 PM | ||
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 21689309Loyalty points not posting | Oct 24, 2025, 2:25 AM | ||
| 5/5 | Gift receipt issued instantly. No follow-up needed. | 83694712Store experience feedback | Oct 12, 2025, 2:17 PM | ||
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 21688660BOPIS order cancelled at store | Jul 31, 2025, 2:13 PM |