Ms. Ella Kozey Sr.
nona_franey@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 94723960Restock alert for backorder | Ms. Ella Kozey Sr. |  Dr. Mandy McLaughlin | Apr 21, 2026, 7:43 PM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 05387221Cancel order request | Ms. Ella Kozey Sr. |  Eula McKenzie | Apr 6, 2026, 9:56 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 81954148Item authenticity concern | Ms. Ella Kozey Sr. |  Julie Hodkiewicz | Jan 29, 2026, 11:00 PM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 98652856Where is my order? | Ms. Ella Kozey Sr. |  Vilma Gusikowski | Nov 30, 2025, 11:51 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 85853746Influencer code not working | Ms. Ella Kozey Sr. |  Darryl Jacobi | Oct 23, 2025, 4:47 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 45785694Restock alert for backorder | Ms. Ella Kozey Sr. | Eula McKenzie | Oct 15, 2025, 7:27 PM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 15473757Birthday gift not received | Ms. Ella Kozey Sr. |  Lily Raynor | Sep 9, 2025, 11:34 PM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 80814896Foundation match help | Ms. Ella Kozey Sr. |  Steve O'Conner | Sep 3, 2025, 9:41 PM |
| 9/11 | The selection, the service, the app — all top tier. | 63063468Restock alert for backorder | Ms. Ella Kozey Sr. |  Katrina Johns | Aug 23, 2025, 7:07 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 06926795Where is my order? | Ms. Ella Kozey Sr. | Vilma Gusikowski | Jun 12, 2025, 7:52 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 61361937Cancel order request | Ms. Ella Kozey Sr. |  Faith Hilll | Jun 4, 2025, 11:59 AM |