Horace Satterfield
fae_hand83@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 87659722Pro discount enrollment | Horace Satterfield |  Steve O'Conner | Apr 19, 2026, 9:23 PM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 35063606Shipping cost question | Horace Satterfield |  Katrina Johns | Mar 20, 2026, 11:23 AM |
| 3/5 | It's whatever. Got what I needed but no follow-through. | 86728963BOPIS order cancelled at store | Horace Satterfield |  Oscar O'Hara | Feb 17, 2026, 5:13 PM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 40279964Influencer code not working | Horace Satterfield |  Faith Hilll | Dec 16, 2025, 8:24 PM |
| 10/11 | Already referred three friends. They all love it too. | 72608123Lost package follow-up | Horace Satterfield |  Dr. Mandy McLaughlin | Nov 6, 2025, 8:42 AM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 92742155Item authenticity concern | Horace Satterfield |  Garth Dooley | Oct 25, 2025, 4:19 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 55018598Store experience feedback | Horace Satterfield | Faith Hilll | Sep 19, 2025, 7:00 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 94456626Foundation match help | Horace Satterfield | Dr. Mandy McLaughlin | Sep 4, 2025, 2:18 AM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 66997137Discount code not working | Horace Satterfield |  Darryl Jacobi | Aug 23, 2025, 8:40 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 71445598Refund not received | Horace Satterfield | Oscar O'Hara | Jul 30, 2025, 4:09 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 75783803Restock alert for backorder | Horace Satterfield |  Ignatius Cummerata | Jul 19, 2025, 10:00 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 09959976Restock alert for backorder | Horace Satterfield | Oscar O'Hara | Jun 17, 2025, 6:27 AM |
| 2/5 | Took five emails and three chats to get my points credited. | 79897622Insider tier issue | Horace Satterfield |  Tommy Kuvalis | Jun 15, 2025, 7:21 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 40980483Cancel subscription / Auto-replenish | Horace Satterfield | Faith Hilll | May 30, 2025, 4:49 PM |